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goos6
Known Participant
October 30, 2023
Answered

Stopping account activity

  • October 30, 2023
  • 3 replies
  • 719 views
 

 

 

 

Good afternoon. Tell me what should I do? My account was suspended because someone forced me to buy $100 in one day and Adobe paid $195 to use my photos to train AI. The result is suspicious activity. There has been no traffic for almost 2 months now. There was one answer a month ago. Now there is complete silence. I'm from Ukraine, and Adobe Royal helped me a lot. Now it’s not my fault that all this was limited. The money I was counting on is frozen. And future prospects are unknown. Is there any way I can advance my business? Thank you.

This topic has been closed for replies.
Correct answer EvilBug1

Hello goos6, I am sorry for your experience.

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

3 replies

E
Adobe Employee
EvilBug1Correct answer
Adobe Employee
October 30, 2023

Hello goos6, I am sorry for your experience.

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

G
goos6Author
Known Participant
October 31, 2023

Thanks

 

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
October 30, 2023

Your question is unclear. Is your account currently suspended? If so, you must use the "contact us" link on your account page and wait for Adobe Contributor Support to reply. There is nothing that this community of contributors can do to help restore your account. 

Jill C., Forum Volunteer
G
goos6Author
Known Participant
October 30, 2023

Thank you. I would like to know how many years to wait for the issue to be resolved)

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
October 30, 2023

No one here knows, or can predict, how long it will take Adobe to get back to you. If it has been several weeks since your last query to Adobe with no reply, you should send a follow-up, but don't badger them daily for a response, as that just further delays response. The Contributor Support team is apparently overwhelmed with the number of account investigations they are having to pursue.

Jill C., Forum Volunteer
Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
October 30, 2023

What do you mean by "someone forced me to buy"? 

Jill C., Forum Volunteer
G
goos6Author
Known Participant
October 30, 2023

Sorry, I use a translator, so there are misunderstandings. “Someone bought $100 worth of pictures from me.”

 

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