Stuck Files in Review Queue for Over 6 Months

Question

I’ve noticed that some of my submissions have been stuck in the review queue for more than six months without any updates. I’ve tried reaching out to support, but I only receive automated responses without a resolution.

Here are the IDs of the files in question:

File ID: 964389433

File ID: 964387477

File ID: 1001555650

File ID: 1001555684

File ID: 1001555687

File ID: 1001555714

File ID: 1001555730

File ID: 1001555753

File ID: 1199027432

File ID: 1205350958

File ID: 1205351755

File ID: 1217574593

File ID: 1217574599

File ID: 1217574609

File ID: 1220941232

File ID: 1220942576

File ID: 1220942981

File ID: 1220943945

File ID: 1220944002

File ID: 1220944091

File ID: 1220944167

File ID: 1221487609

File ID: 1221487988

File ID: 1221487993

File ID: 1221488015

File ID: 1221488019

File ID: 1221488692

File ID: 1221488729

File ID: 1222639121

File ID: 1222639588

File ID: 1222639757

File ID: 1222660874

File ID: 1222660961

File ID: 1222660994

File ID: 1222661044

File ID: 1222662645

File ID: 1225457300

File ID: 1274824503

File ID: 1274828281

Jill_C · Answer

You will receive no reply from an Adobe rep here, and, as you've learned reaching out to Contributor Support results in a canned response. I had some images that waited for a year before they were reviewed. The standard suggestion here is to delete and resubmit them and hope they catch the attention of the Moderators. What I do is open a second browser tab with my Contributor account open, so that I can re-upload the asset, then copy and paste my titles and keywords to the new submission before deleting the previous submission.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded