Sucessesful upload of >300 videos in 2019 but I received no redeem code

Community Beginner ,
Jan 06, 2020 Jan 06, 2020

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Hello,

at first, a happy new year @ll! 

Until early in decembre 2019 I reached the mark of uploading 300+ videos, but I'm still waiting for a redeem code. I've time until the 4th of february, then my current Adobe abonnement expires. Therefore I want to inquire quietly when I'll receive the redeem code.

Thanks a lot and a good day,
Stephan

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correct answers 1 Correct answer

Adobe Community Professional , Jan 09, 2020 Jan 09, 2020

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Community Beginner ,
Jan 07, 2020 Jan 07, 2020

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Check your spam folder, I found mine there by accident (it had been sent 3 weeks after I completed the 300 upload treshold). 

And as far as I saw almost everyone had them in their spam folders.

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Community Beginner ,
Jan 07, 2020 Jan 07, 2020

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Thanks, I read about it too, but in my Spam folder, there isn't a code :-/.

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New Here ,
Jan 17, 2020 Jan 17, 2020

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My email bonus was it in spam folder too.

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Adobe Community Professional ,
Jan 08, 2020 Jan 08, 2020

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The code takes some time to arrive. It takes 6-8 weeks, so Adobe is still in its timeframe.

 

Creative Cloud Giveaway FAQ for Adobe Stock Contributors

 

If you need to renew your subscription, you can do so. The paid subscription will pause during your free period and start where it left off after. So no harm done...

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 08, 2020 Jan 08, 2020

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Hmm yes, is this case; but I fulfilled the photo and video-upload conditions for the "small photo abo" early in Octobre, but received no code, too. 

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Adobe Community Professional ,
Jan 09, 2020 Jan 09, 2020

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Try with contacting Adobe: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 17, 2020 Jan 17, 2020

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Now it's fine. I got a separate e-mail with the redeem code after my request at the link shown above. (to watch the spam folder was not necessary).

Best regards
Stephan

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Adobe Community Professional ,
Jan 19, 2020 Jan 19, 2020

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Great to hear. Enjoy your subscription.

ABAMBO | Hard- and Software Engineer | Photographer

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