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B
Bluange
Participant
May 24, 2023
Question

Support is not responding!

  • May 24, 2023
  • 2 replies
  • 458 views

Yes, support is not responding. They connected me to the relevant department and the relevant department does not say a single sentence. This is happened second time. I just asked a simple question about review time.

So my question is this: Adobe help documents saying review time took 7 days. But today day 7.

I sent images to adobe stock for selling. It is my first upload. think it's taking a long time because it's the first time upload. Images are waiting in review. No rejection, no approval. When does the process end? I am wondering.
Here screenshots about your support...

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
May 24, 2023

Also, you contacted customer support. But as a contributor you are NOT connecting as a customer, but s supplier. You have to contact contributor support, but they will not answer questions like this in less than a week. 

B
BluangeAuthor
Participant
May 25, 2023

Thanks for reply, in the chats in this image, one of support ask me about contributor, and said i will transfer you to the right team. But the result did not change much.

T
Test Screen Name
Legend
May 25, 2023

Yes, it looks as if he did not succeed. It would have been better if he had known that there is no live/chat support for Contributors. Unfortunately, this sort of thing is often reported for Chat - the chat is sent somewhere and never continues.

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
May 24, 2023

Welcome to the Community Forum; looks like you're new here. While you're here take some time to review some of the other recent posts, and you'll see that review time is a frequent topic of discussion. It seems that you've submitted Generative AI assets, and review time for those is running at 1-2 months right now due to the many Contributors who have uploaded hundreds, or even thousands, as a time. There's nothing you can do to hasten the process. I think questions to Support on this topic are usually not responded to, because they just don't know. Review time depends on many factors, making it unpredictable. Be patient.

Jill C., Forum Volunteer
    B
    BluangeAuthor
    Participant
    May 25, 2023

    Thanks for reply, sorry to hear that. I guess I have no choice out of to waiting.

      Ricky336
      Community Expert
      Ricky336Community Expert
      Community Expert
      May 25, 2023

      It's a waiting game these days!

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