Terminated/Deactivated Contributor Accounts [MERGED by Moderator]

[A.Rafay.]

My Adobe Contributor account was unexpectedly disabled without any apparent reason. I have thoroughly reviewed their guidelines and am confident that I have not violated any of them. On the day my account was disabled, I had to received my funds (I believe it was the 10th business day), which I was due to receive. Despite having sent an email to address this issue, I have yet to receive a response. I am seeking advice on how to proceed in order to have my account reinstated and to successfully withdraw the funds owed to me.

[Abambo]

Where is the junk folder?

By @Silhouette Market

Depending on your e-mail program, it's called spam or it's called junk or it's called something else.

[daniellei4510]

I must say, though, your situation is very unusual, to have images nominated for the free program only to have your account deactivated. I don't think we've come across such a situation before. Clearly, two different Adobe departments are at work here.

[Silhouette Market]

My hard-earned account. I want this resolved. I am very worried.😪

[daniellei4510]

We can't be of much help, as we are contributors like yourself. At some point, you should receive a case number. 

[Abambo]

My hard-earned account. I want this resolved. I am very worried.😪

By @Silhouette Market

There is nothing that we can do in this situation, but yes, you can be worried. Check back what offense you could have done. 

[Silhouette Market]

I changed my payment method when I received my payment last week.

[Abambo]

I contacted but received no response and no solution.

By @Silhouette Market

You need first to resolve the blocking issue. You need to wait, and you will probably miss out this oportunity for the year. If you get reinstated, you can participate next year.

[Jill_C]

If your account has been deactivated you are not eligible to submit any assets for the free collection. 

[Silhouette Market]

But my account was deactivated long before I submitted the nomination. So why did the file get selected even after deactivation?

[Abambo]

But my account was deactivated long before I submitted the nomination. So why did the file get selected even after deactivation?

By @Silhouette Market

No, you just got informed that some assets are eligible for nomination. You did not yet nominate any. And you won't be able to do that for as long as your account is blocked. 

The message only means 2 things:

• the message may be generated automatically, and your account nhas not yet been blocked completly.
• sending out the message happened just about the same time than the blocking. The message, I suppose concerns vector art. That mail should have been gone out last week, if my timing expectations are correct.

[Silhouette Market]

My account was deactivated on August 2nd and the nomination email came on August 18th. And it was a Vector Art account.

[ZALEZPHOTO]

You're story is not making sense at all, and you seem to be leaving key details out.

-The point was already made to you that a deactivated account simply can't access or do anything, much less get invitet to submit. 

-you say you had 503 assets approved, the average accaptance rate is under 10% so how many assets did you submit?

-one more thing makes me suspicious... To have 503 files assets here, you are not "New Here"

which makes any thinking person wonder if you have such great material to be accepted, why is it your status here is "New"

Look, I am not making any accusations here. But I have a bit more tolerance with "dream killers" who give no real feedback or work, than I do with people that come here with an agenda that in the very least, contaminates the air everyone is reading.

Either be 100% transparent telling the entire story, bc right now you don't have any of my sympathy at all, and my tolerance like I said on a short leash! 

[Silhouette Market]

I also understood everything. And they suspected that I changed my payment method and deactivated my account. After I told them everything, they will return my account. I have been working on so many files for so long. Why are they not returning my account? This is sad for me.

[Nancy OShea]

Adobe likely detected suspicious account activity.
1) Unusual sales or refunds.
2) Protected Brand Names in keywords/descriptions.
3) Content spamming. 
4) Complaints / 'Take Down Notices' from 3rd parties.
5) Other Violation of Stock Contributor Terms. See below.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact

Be patient. Check your email spam folder for a reply.

Work on other projects. Submit content to other services while you wait for a decision from Stock.

Fellow Contributors in this user-to-user community can't help you. This is a private matter between you and Stock Contributor Support. 

Good luck.

[muhammad_7751]

When your account deactivate?how is it possible your account is blocked still you're eligible for free collection nomination...we didn't understand what you want to ask

[Silhouette Market]

My account was deactivated on August 2nd and the nomination email came on August 18th.

[Robert 123]

What did the email say, fe mine said we gonna remove some duplicates and not were gonna deactivate.  

[Robert 123]

Happened to me 3 months ago. Adobe did not respond more than two month. Iam not allowed to contact them. I got a mail we gonna remove duplicated. And then my account was deactivated.

[Robert 123]

Still nothing has happened

[Abambo]

Contact Contributor support again. After half a year, you are not spamming the system.

[Abambo]

Happened to me 3 months ago. Adobe did not respond more than two month. Iam not allowed to contact them. I got a mail we gonna remove duplicated. And then my account was deactivated.

By @Robert 123

Then you had probably more than a few duplicates. Adobe answers the requests, but very often contributors are not convinced that the answer is the answer.

Why do you think that you are not allowed to contact them?

[Robert 123]

Got a mail that there is a waiting list. I am waiting now for 6 months

[Robert 123]

Letter to the ceo of Adobe - Adobe Product Community - 15470811

[Brave_Glaze8245]

Letter to the ceo of Adobe - Adobe Product Community - 15470811

My message was taken awayBy @Robert 123

[Brave_Glaze8245]

Me Robert 123 i have been blocked. Maybe lets all contact the ceo, and they took away this link