Skip to main content
ballyd
ballyd
Participant
May 19, 2017
Answered

Unable to download free stock

  • May 19, 2017
  • 1 reply
  • 2625 views

When I try to download the FREE starter templates within Indesign and Illustrator I get the error message " Purchasing Error, sorry something went wrong while trying to license the template. Please try again" as shown on screenshot below. Is there a solution anyone can recommend?

This topic has been closed for replies.
Correct answer WendellaBee

Hi BD,

Thank you for reporting this issue. Can you please check the following?

  1. Verify that you have no pending updates for your Creative Cloud applications
  2. Reboot your system
  3. Locate the  one of the following directories on your system and delete it:
    • Mac: /Users/{yourusername}/Library/Caches/Adobe/CCX Welcome/stock
    • Win: C:\Users\{yourusername}\AppData\Roaming\Adobe\CCX Welcome\stock

Then try to download the file again. Please let me know whether or not this resolves your issue.

EBQ

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
May 25, 2017

Hi BD,

Thank you for reporting this issue. Can you please check the following?

  1. Verify that you have no pending updates for your Creative Cloud applications
  2. Reboot your system
  3. Locate the  one of the following directories on your system and delete it:
    • Mac: /Users/{yourusername}/Library/Caches/Adobe/CCX Welcome/stock
    • Win: C:\Users\{yourusername}\AppData\Roaming\Adobe\CCX Welcome\stock

Then try to download the file again. Please let me know whether or not this resolves your issue.

EBQ

E
esthersputz
Participant
November 17, 2019

Can it be I dont have Apppdata?

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
November 18, 2019

Hello E.,

 

Please provide more information about the issue you are experiencing.

 

EBQ

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices