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D_n_B
Known Participant
December 7, 2022
Question

Unable to upload from Lightroom Classic

  • December 7, 2022
  • 2 replies
  • 1655 views

I am trying to upload images from Lightroom Classic. I have moved the relevant images to The Adobe Stock collection under "publish services". When I click on "Publish" it appears to begin to upload the relevant images. But then it stops after a minute or so and displays the following message: "Upload failed because of technical difficulties. please try again later". I have logged out and back in closed and reopened Lightroom, logged in and out of my Stock contributor account, rebooted my computer, checked that the Stock plugin is enabled. I have tried this on multiple occasions over several days. On one occasion it managed to upload a single image before the message popped up, but otherwise nothing.

 

Any suggestions?

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 7, 2022

There is nothing suspicious in your settings as I can see. My configuration is similar, but still on Windows 10.

 

What Anti-virus software are you using?

 

Can you upload the pictures manually, via the browser?

ABAMBO | Hard- and Software Engineer | Photographer
D
D_n_BAuthor
Known Participant
December 7, 2022

I'm using the free version of Avast One. I am also using Microsoft Defender, which is new and I thought could be the problem, so I switched it off and tried again, but it made no difference. I could try switching off Avast as well and see if that helps. I can try uploading a few sample images to Stock from Explorer - I haven't tried that yet as it is so much simnpler (if it works) to export from LR - saves exporting the edited images first. But I'll give it a try and report back. Thanks again.

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
December 8, 2022

I tried uploading a tif file by dragging it onto the upload box on the Stock contributer website, and I got the following message: "_DSC6127-HDR-Edit-Edit.tif couldn't be uploaded because it is not a valid file type." But that is presumably beacause it needs LR to do the conversion so that Stock receives a JPEG? If you have successfully uploaded TIFF files, it is strange that I can't. I can't find anywhere on the LR or Stock help pages anything which states what file types are converted by LR for Stock upload. TIFF is neither a RAW file format (which can be converted) nor a JPEG (which doesn't need to be converted). So, I tried removing all the TIFF files from the Stock upload collection in Lightroom and then clicking publish for the remainder, which are all RAW files of three different types (ARW, SRW and DNG). And it is working! So it is clearly the TIFF files that are causing the problem.  Unless there is another solution, I will have to convert all the TIFF files before I add them to the Stock upload collection!


I just uploaded using the LRC Adobe Stock Publish Service and included a .tif file and it worked just fine. So this doesn't really explain what the problem is with your uploads; but it sounds like you've at least found a work-around for now.

Jill C., Forum Volunteer
Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 7, 2022

Sign out of your Creative Cloud account and sign in again.

I now checked with multiple pictures, it works perfectly.

 

If the sign-out does not help, please post the system info. The first few lines will be enough (up to SQLite version).

ABAMBO | Hard- and Software Engineer | Photographer
D
D_n_BAuthor
Known Participant
December 7, 2022

Thanks @Abambo . I have tried the signing in and out thing several times, to no avail.  The first few lines of System Info is as follows (I don't know why it says Windows 10 as I have Windows 11)(I have posted the System Info from my computer below the one from LT Classic for comparison):

 

From LR:

 

Lightroom Classic version: 12.0.1 [ 202210260744-9e008017 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.22621
Application architecture: x64
System architecture: x64
Logical processor count: 24
Processor speed: 3.7GHz
SqLite Version: 3.36.0

 

From Windows System:

 

OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name PCS-DESKTOP
System Manufacturer PC Specialist LTD
System Model Amd Am4 Gen3
System Type x64-based PC

D
D_n_BAuthor
Known Participant
December 7, 2022

More details from Windows system info:
System SKU 2079456
Processor AMD Ryzen 9 5900X 12-Core Processor, 3701 Mhz, 12 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1802, 15/01/2021
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product PRIME B550-PLUS
BaseBoard Version Rev X.0x
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.22621.819"
Username PCS-DESKTOP\david
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.9 GB
Available Physical Memory 37.0 GB
Total Virtual Memory 67.9 GB
Available Virtual Memory 33.6 GB
Page File Space 4.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

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