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D_n_B
Known Participant
December 7, 2022
Question

Unable to upload from Lightroom Classic

  • December 7, 2022
  • 2 replies
  • 1655 views

I am trying to upload images from Lightroom Classic. I have moved the relevant images to The Adobe Stock collection under "publish services". When I click on "Publish" it appears to begin to upload the relevant images. But then it stops after a minute or so and displays the following message: "Upload failed because of technical difficulties. please try again later". I have logged out and back in closed and reopened Lightroom, logged in and out of my Stock contributor account, rebooted my computer, checked that the Stock plugin is enabled. I have tried this on multiple occasions over several days. On one occasion it managed to upload a single image before the message popped up, but otherwise nothing.

 

Any suggestions?

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2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 7, 2022

There is nothing suspicious in your settings as I can see. My configuration is similar, but still on Windows 10.

 

What Anti-virus software are you using?

 

Can you upload the pictures manually, via the browser?

ABAMBO | Hard- and Software Engineer | Photographer
D
D_n_BAuthor
Known Participant
December 7, 2022

I'm using the free version of Avast One. I am also using Microsoft Defender, which is new and I thought could be the problem, so I switched it off and tried again, but it made no difference. I could try switching off Avast as well and see if that helps. I can try uploading a few sample images to Stock from Explorer - I haven't tried that yet as it is so much simnpler (if it works) to export from LR - saves exporting the edited images first. But I'll give it a try and report back. Thanks again.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 9, 2022

Thanks Jill. That is interesting. The "workaround" is a real pain in the neck so I'd much prefer to find out what the actual problem is and get it fixed. Any more ideas welcome.  Is there any way to get help from Adobe? When I go to their help pages and click "contact us" it only offers options for "download and install", "cancel your plan" or "change your plan". None of these are relevant. If I go to Creative Cloud help I can see a virtual assistant or a US phone number (I am in the UK). There seems no way nto actually send them a message!?


quote

Thanks Jill. That is interesting. The "workaround" is a real pain in the neck so I'd much prefer to find out what the actual problem is and get it fixed. Any more ideas welcome.  Is there any way to get help from Adobe? When I go to their help pages and click "contact us" it only offers options for "download and install", "cancel your plan" or "change your plan". None of these are relevant. If I go to Creative Cloud help I can see a virtual assistant or a US phone number (I am in the UK). There seems no way nto actually send them a message!?


By @D_n_B

You are looking into the customer support. Contributors are not customers. You need to use the contributor support. Need help? (Stock Contributor Support) 

 

However, @Jill_C and I have tried uploading from Lightroom Classic and we both had no problems. It looks as something with your computer or the internet connection blocks. If you have the possibility, try on a different network, or with a different computer. This is a classical approach to find out what intermediate system blocks.

ABAMBO | Hard- and Software Engineer | Photographer
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    December 7, 2022

    Sign out of your Creative Cloud account and sign in again.

    I now checked with multiple pictures, it works perfectly.

     

    If the sign-out does not help, please post the system info. The first few lines will be enough (up to SQLite version).

    ABAMBO | Hard- and Software Engineer | Photographer
    D
    D_n_BAuthor
    Known Participant
    December 7, 2022

    Thanks @Abambo . I have tried the signing in and out thing several times, to no avail.  The first few lines of System Info is as follows (I don't know why it says Windows 10 as I have Windows 11)(I have posted the System Info from my computer below the one from LT Classic for comparison):

     

    From LR:

     

    Lightroom Classic version: 12.0.1 [ 202210260744-9e008017 ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 10 - Home Premium Edition
    Version: 10.0.22621
    Application architecture: x64
    System architecture: x64
    Logical processor count: 24
    Processor speed: 3.7GHz
    SqLite Version: 3.36.0

     

    From Windows System:

     

    OS Name Microsoft Windows 11 Home
    Version 10.0.22621 Build 22621
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name PCS-DESKTOP
    System Manufacturer PC Specialist LTD
    System Model Amd Am4 Gen3
    System Type x64-based PC

    D
    D_n_BAuthor
    Known Participant
    December 7, 2022

    More details from Windows system info:
    System SKU 2079456
    Processor AMD Ryzen 9 5900X 12-Core Processor, 3701 Mhz, 12 Core(s), 24 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. 1802, 15/01/2021
    SMBIOS Version 3.3
    Embedded Controller Version 255.255
    BIOS Mode UEFI
    BaseBoard Manufacturer ASUSTeK COMPUTER INC.
    BaseBoard Product PRIME B550-PLUS
    BaseBoard Version Rev X.0x
    Platform Role Desktop
    Secure Boot State On
    PCR7 Configuration Elevation Required to View
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume3
    Locale United Kingdom
    Hardware Abstraction Layer Version = "10.0.22621.819"
    Username PCS-DESKTOP\david
    Time Zone GMT Standard Time
    Installed Physical Memory (RAM) 64.0 GB
    Total Physical Memory 63.9 GB
    Available Physical Memory 37.0 GB
    Total Virtual Memory 67.9 GB
    Available Virtual Memory 33.6 GB
    Page File Space 4.00 GB
    Page File C:\pagefile.sys
    Kernel DMA Protection Off
    Virtualisation-based security Not enabled
    Windows Defender Application Control policy Enforced
    Windows Defender Application Control user mode policy Off
    Device Encryption Support Elevation Required to View
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualisation Enabled in Firmware No
    Hyper-V - Data Execution Protection Yes

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