Unable to Verify Phone Number for Adobe Account – Blocking Adobe Stock Contributor Access

[shamimabegum]

I’m Shamima from Bangladesh, and I’ve been trying for over 6 days to verify my phone number on my Adobe account ([Moderator deleted private information. Please do not post private information like e-mails and phone numbers]) to complete my registration as an Adobe Stock Contributor. Unfortunately, I keep getting the same error message: “An error occurred while performing this action.” I’ve followed every possible troubleshooting step on my end, including all the recommendations I received from AdobeCare via X (Twitter). Here’s everything I’ve tried so far:

1. Used multiple devices — desktop, laptop, and smartphone.

2. Tested in different browsers — Chrome, Firefox, and Edge.

3. Tried incognito/private windows in all browsers.

4. Cleared browser cache and cookies.

5. Used both VPN and no VPN — same result in both cases.

6. Tried both Wi-Fi and mobile data connections.

7. Disabled browser extensions and pop-up blockers.

8. Attempted with and without Adobe apps installed.

9. Waited for days between tries, assuming it might be a server issue.

In my support conversation with @AdobeCare on X, they kindly walked me through a few suggestions:

1. They asked me to remove any spaces from the phone number, but the Adobe system automatically adds a space, and I can’t manually change it.

2. They advised trying a different browser, incognito mode, and a new device — all of which I had already done multiple times.

3. They asked me to disable the VPN, which I also tested — both on and off — with the same result.

4. Finally, they directed me to contact Adobe Stock Contributor Support through this link: https://adobe.ly/3J4tw6M.

However, when I visited that link, I was met with another roadblock — it requires phone verification before I can submit a support request, which brings me back to the original issue I’ve been trying to fix. This has created a frustrating loop where I’m unable to verify my phone number, and therefore unable to contact the support team who could help me fix the verification issue.

I’m kindly asking Adobe Support to help me with one of the following:

1. Manually verify my phone number or fix the technical issue preventing it.

2. Provide a way to contact Adobe Stock Contributor Support that does not require phone verification.

3. Bypass the verification temporarily so I can complete my contributor registration.

I’m very eager to start contributing to Adobe Stock and have followed every step suggested, patiently and thoroughly. I truly hope the Adobe team can assist with this issue and help me move forward. Thank you for your time and support.

Best regards,
Shamima

[Abambo · Accepted solution]

Contributor support won't read this. This is one of the rare occasions where it could be proficient to contact Adobe contributor support by e-mail.

[lars_mode]

Would you please give any hint where those contacts can be found?

Because this is extremely ridiculous - the chat support gives the link to the contributor site which can't be reached because it needs a phone number - as Shamima described it earlier - the same roadblocking scheme I've experienced today.

[Abambo]

Anyhow, as it is the phone number on your Adobe ID (https://account.adobe.com), not on your contributor account (https://contributor.stock.adobe.com), it is customer support which should be able to help you, either by declaring that it is not possible (as Adobe does not sell Adobe products in Bangladesh) or they should assist you in getting it done. Contributors, I fear, are here a colateral of the new policy to verify the contributor account by the phone number.

Check your PM for additional contact data.

[athletic_Dusk5037]

i have the same issue

[kglad]

this isn't adobe support and use an authorized reseller, https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

[lars_mode]

got the same problem and the same error when enterting the phone number.

Support chat is useless. They are "adding your number on our side and now wait a couple hours and it will be updated (no, didnt work) / we have technical problems (really??) / wait for 24 hours and it will update (dont think so because of previous experience).

Also tried "other browsers, with/withour VPN".

All I've got is an email with "issue resolved!"

Hurray!

Gonna try my unlucky phone number with some other platforms - if they'll ever need one.

[Abambo]

Are you located in a country where Adobe does business? Doing business means selling subscriptions directly, not via a reseller.

---

@lars_mode wrote:

Also tried "other browsers, with/withour VPN".

---

This is a phone number error, not a VPN error. 

[lars_mode]

Actually, this is the platform's problem which doesn't seem to appear when withdrawin the money as the subscription fee/ The very fee that includes proper customer support, right?

In this particular case - as their support claims about using other browser or VPN - yes, even flipping your keyboard over has a probability to increase the chances of sudden success - you never know which suprise the quantum entanglement has for you at the moment.

I don't actually care about Adobe business geogrpaphy.

As long as they can accept cleint's payment - they should provide appropriate service.

Not some "we are having serious technical problems now, so please wait until you forget/won't care about it" style support.

If a company can't accept my number because of its peculiarity - it just shouldn't put the corresponding field in my profile and ask about it on any service.

Let me ask - are you Adobe's employee or maybe have some another fee-based relationships with them? Why else would you redirecting the topic up to company's biz geography (justifying the company's behaviour) and away from the actual subject?

[Abambo]

We are volunteers and Adobe employees are marked as such. 

[lars_mode · Accepted solution]

UPD I've succesfully added a phone number to the account. Seems like it was some tech glitch. So please try again - maybe you can add it too now!

[Abambo]

UPD I've succesfully added a phone number to the account. Seems like it was some tech glitch. So please try again - maybe you can add it too now!

By @lars_mode

Interesting. Did support tell you about this, or did you just not stop entering your phone number?

[lars_mode]

received no updates/emails from support - just tried it today and it worked

[Abambo]

Thanks for this info.