• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

Unsupported country or region

Explorer ,
Feb 19, 2024 Feb 19, 2024

Copy link to clipboard

Copied

Hi everyone, 

 

So, this morning I got a notification on my Adobe Stock contributor account: "Congratulations! Click here to choose and redeem your Creative Cloud app.[Read This First]". 

When I click on the link a new window opens up with the redeem code, but when I click on "redeem" I get the error "This code is from a country or region that does not match your Adobe ID. "

Now I know that my country is not supported by Adobe (Bosnia & Herzegovina), but is there any way to successfully use this code? I have tried contacting the support but they were not helpful. Thanks

 

 

Untitled.png

TOPICS
Contributors , Fotolia , Troubleshooting

Views

1.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Feb 19, 2024 Feb 19, 2024

Copy link to clipboard

Copied

Same issue hee

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 19, 2024 Feb 19, 2024

Copy link to clipboard

Copied

When I want to renew the code I get this message :This code is from a country or region that does not match your Adobe ID.
Last year everything went well.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

same problem here

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

quote

Now I know that my country is not supported by Adobe (Bosnia & Herzegovina), but is there any way to successfully use this code? I have tried contacting the support but they were not helpful. Thanks

 

Untitled.png


By @Sinisa Zec

What support did you contact? Adobe customer support., as indicated? Or Adobe contributor support?

 

I would try contributor support, as they have issued the codes.


Redemption codes are geo-localised and can indeed only be redeemed for the region they have been created for.  I don't know of any possibility to circumvent this.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

I have contacted both and sent them an email (still waiting for a response) but they were not helpful at all. I understand that they are geo-localized, but why send me the code in the first place if I can't use it? And why Adobe doesn't support some countries anway?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

Hello,

I am having same problem here. Last year code was working and now it does not. I tried with chat bot and human support several times, no help. Any suggestions ?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

quote

Hello,

I am having same problem here. Last year code was working and now it does not. I tried with chat bot and human support several times, no help. Any suggestions ?


By @m-gucci

You can forget the bot, did you get a human on the support line? If not, type “Agent” after the initial two or three questions. I would guess, however, that you need to contact Contributor Support too. I'm sure that customer support can say only that the code does not meet your region. Need help? (Stock Contributor Support) 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

I had 3 humans, all of them transfered me to another support and no one answered later.

I wrote to support as an email to adobestock, lady just gave me links to some pages which are not helpful. And also she wrote me to ask for chat support even If I told her I did that already..

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

Same. Customer support agents are leaving the chat.

as soon as I tell them my issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

Recontact. Did you get a case number? And ask your transcript.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

Yes, my Adobe stock contributor ID is also in Serbia. 3 times with human chat and a support from Adobe stock, not resolved. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

Did 3 times. They left saying that the will connect me with an expert. But htere's no expert abailable.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 19, 2024 Feb 19, 2024

Copy link to clipboard

Copied

Hello, I don't know why I am getting this error "This code is from a country or region that does not match your Adobe ID"
It's not the first time I've received a bonus code (redeem), and today when I tried to activate it, it won't.
I activated the code in 2022 and 2023 but now I can't
I don't use any other profile or computer for adobe. I have only one single account and one computer where I use photostop. I live in Serbia and I don't know why this can't be activated. Can anyone help? Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Feb 19, 2024 Feb 19, 2024

Copy link to clipboard

Copied

I recently did contact with contributor support for the same reason. Waiting for their Replay. WIll Update if they will message.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 19, 2024 Feb 19, 2024

Copy link to clipboard

Copied

Please, if you get an answer, let me know! Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 19, 2024 Feb 19, 2024

Copy link to clipboard

Copied

From whom did you get the redemption code? 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 19, 2024 Feb 19, 2024

Copy link to clipboard

Copied

I'm sure he's referring to the 2023 Stock Contributor Bonus that was announced earlier today.

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 19, 2024 Feb 19, 2024

Copy link to clipboard

Copied

I got it from Adobe stock.
When I log in to the site, I received a notification that I have a redeem code and I wanted to activate it again (this is the third time I have received the code) and I cannot activate it because it gives me this error (The mistake I mentioned above)

I talked to some photographers in Serbia and they say that they activated their codes without any problems. My question then is, why can't I activate it?

 

[moderator: merged this thread]

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

Yes, same problem, I am from Serbia and got a code as usual for my contributing to Adobe stock.. This is first time I cannot redeem it because of region / country.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

quote

Yes, same problem, I am from Serbia and got a code as usual for my contributing to Adobe stock.. This is first time I cannot redeem it because of region / country.


By @m-gucci

Just to confirm: Your Adobe ID is also in Serbia?

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

Yes, my Adobe stock contributor ID is also in Serbia.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

Same, here, only I'm located in Bosnia. Contacted them via email. Will update you if I get any info. Please share if you find solution for this issue. Thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

quote

Contacted them via email.


By @Sinisa Zec

You should use the Contact Us link: Need help? (Stock Contributor Support) 

 

That creates a ticket!

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

My case is closed via contributor ticket but I did not solve the problem.. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines