Known Participant

Question

Unsupported country or region

Forum|Forum|2 years ago
February 19, 2024
7 replies
7601 views

Hi everyone,

So, this morning I got a notification on my Adobe Stock contributor account: "Congratulations! Click here to choose and redeem your Creative Cloud app.[Read This First]".

When I click on the link a new window opens up with the redeem code, but when I click on "redeem" I get the error "This code is from a country or region that does not match your Adobe ID. "

Now I know that my country is not supported by Adobe (Bosnia & Herzegovina), but is there any way to successfully use this code? I have tried contacting the support but they were not helpful. Thanks

This topic has been closed for replies.

Abambo

Community Expert

There seems to be one answer on the contributor helpx files (see note 1 of the bonus program: https://helpx.adobe.com/stock/contributor/help/royalty-details.html😞 Contributors located in countries where the apps are not available are excluded from the Bonus Program.

Some contributors also seem to have an Adobe ID that is connected to a different country than their contributor account. Even if that worked before, there is never a guarantee that it will continue to work.

ABAMBO | Hard- and Software Engineer | Photographer

Enthusiastic_Sunrise5ECE

Participant

Same case here, I've had my free plan for two years, it was working fine. Did anyone get some reply from them?
I'm from Serbia as well 🙂

D

DexonDee25

Participating Frequently

I corresponded with 3 agents through chat and all three transferred me to a "team of contributors" who never responded. The fourth gave me an email where I wrote and explained the situation and I still haven't received an answer, and most likely I won't.
It's strange that everything worked as it should before and now it doesn't. Some of the photographers from Serbia claim that the code works for them. Maybe their profile is registered in another country like America, Canada, Belgium, Turkey...
One of the photographers corresponded with the agent and the agent told him that his profile was registered in Russia, the man was surprised how in Russia because he has nothing to do with Russia.
And what are we going to do now? Will Adobe help or continue to ignore us?

Abambo

Community Expert

in the moment you have a redemption code, you need to ask the support guy what in that code makes that it does not work with your Adobe ID. That is a task, which Adobe customer support needs to do. With that information, yo can eventually go back to the contributor support.

I really would like to get an indication on what to do from @MatHayward . It's not normal that codes get issued and whennthe legal recipient of those codes want to redeem them, they get told that it's not for their region.

ABAMBO | Hard- and Software Engineer | Photographer

m-gucci

Participating Frequently

Hello,

I am having same problem here. Last year code was working and now it does not. I tried with chat bot and human support several times, no help. Any suggestions ?

Abambo

Community Expert

Hello,

I am having same problem here. Last year code was working and now it does not. I tried with chat bot and human support several times, no help. Any suggestions ?

By @m-gucci

You can forget the bot, did you get a human on the support line? If not, type “Agent” after the initial two or three questions. I would guess, however, that you need to contact Contributor Support too. I'm sure that customer support can say only that the code does not meet your region. Need help? (Stock Contributor Support)

ABAMBO | Hard- and Software Engineer | Photographer

m-gucci

Participating Frequently

I had 3 humans, all of them transfered me to another support and no one answered later.

I wrote to support as an email to adobestock, lady just gave me links to some pages which are not helpful. And also she wrote me to ask for chat support even If I told her I did that already..

Abambo

Community Expert

Now I know that my country is not supported by Adobe (Bosnia & Herzegovina), but is there any way to successfully use this code? I have tried contacting the support but they were not helpful. Thanks

By @Sinisa Zec

What support did you contact? Adobe customer support., as indicated? Or Adobe contributor support?

I would try contributor support, as they have issued the codes.

Redemption codes are geo-localised and can indeed only be redeemed for the region they have been created for. I don't know of any possibility to circumvent this.

ABAMBO | Hard- and Software Engineer | Photographer

Sinisa ZecAuthor

Known Participant

I have contacted both and sent them an email (still waiting for a response) but they were not helpful at all. I understand that they are geo-localized, but why send me the code in the first place if I can't use it? And why Adobe doesn't support some countries anway?

32148413

Participant

same problem here

D

DexonDee25

Participating Frequently

Hello, I don't know why I am getting this error "This code is from a country or region that does not match your Adobe ID"
It's not the first time I've received a bonus code (redeem), and today when I tried to activate it, it won't.
I activated the code in 2022 and 2023 but now I can't
I don't use any other profile or computer for adobe. I have only one single account and one computer where I use photostop. I live in Serbia and I don't know why this can't be activated. Can anyone help? Thank you.

Nancy OShea

Community Expert

From whom did you get the redemption code?

Nancy O'Shea— Product User & Community Expert

D

DexonDee25

Participating Frequently

Contacted them via email.

By @Sinisa Zec

You should use the Contact Us link: Need help? (Stock Contributor Support)

That creates a ticket!

I wrote to them and this is the answer I received by mail!
Dear Dejan,

If you have problems redeeming the code or if the plan has not been correctly activated after redeeming the code, you can find help with redemption codes here.

(https://helpx.adobe.com/de/download-install/kb/redemption-code-help-china.html)

Please contact general support via the speech bubble icon in the bottom right corner.

Here is the link to your code to be activated:
[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

The problem is still not solved

D

DailyLifeImages

Inspiring

Same issue hee

gocer17456938

Participating Frequently

When I want to renew the code I get this message :This code is from a country or region that does not match your Adobe ID.
Last year everything went well.

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