Unusually long time for validation

[Neyriss]

Hello,
All the files I have uploaded these last days remain pending validation in the "in review" section for an unusually long time. Some since 20 days !
Is this also the case for you?

Regards.

[Abambo]

Discussion successfully moved from Adobe Stock to Adobe Stock Contributors

No. It takes normally less than 5 days.

[Abambo]

In addition to above message of mine, please note that you can contact Adobe by logging into your contributor account and using the Contact us link on the webpage's footer.

Adobe employee's can look into your account and give you additional information.

It may be, that simply the approval is blocked, because Adobe is waiting for a model release or similar. In that case, you should have gotten a message.

[Neyriss]

Thank you Abambo.

Yes, normally less than 5 days... that's what's weird.

Still no news about these files, and I haven't received any message regarding release or other...

I sent a message to Adobe, but no answer for now...

[Abambo]

Neyriss  wrote

I sent a message to Adobe, but no answer for now...

Report back if the answer takes more than a couple days.

[Neyriss]

Report back if the answer takes more than a couple days.

Ok, I will. thanks !

[MatHayward · Accepted solution]

I checked your account and do see a few images that should have been reviewed by now. I've forwarded your account number to our moderation team and asked them to take care of it. I expect this will be done within the next 24 hours.

Thanks for your patience,

Mat

[Neyriss]

Hello MatHayward,

that's it! the files have been reviewed and validated!

Thanks a lot.

[Catalin Bindiu]

Hi Mat. I have the same problem, It has been more than 3 weeks now and it looks like my photos are not reviewed.

I have been using the platform for some years and never had this problem before. Can you please check my account and see if there is a problem? Thank you 

[George_F]

@Catalin Bindiu The information of this post is from 2019 and probably won't be relevant.  Currently, 1-3 months is the normal for asset review time.  Cheers!

[Catalin Bindiu]

Thank you. In this situation, I will wait.

[Jill_C]

There's nothing wrong with your account. Due to the huge influx of Generative AI assets, review times have lengthened considerably. There's nothing you can do other than be patient.

[Abambo · Accepted solution]

The 2023 situation is caused by the high influx of Generative AI assets, and is in no way comparable to whatever the situation was in 2019. Today, waiting times after submission of up to 2 months may be normal. Adobe displays the upload time instead of the submission time, and then rounds up those times, so that displays of 3 months may be normal.

Do not contact Adobe Contributor Support as long as your waiting time is not around 4 months or above.