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johanr60762108
Known Participant
February 27, 2017
Answered

Uploaded video does not show

  • February 27, 2017
  • 5 replies
  • 5834 views

I use Filezilla to FTP videos in MP4 format. Have been successful with 20 videos over time.

Today I want to upload 2 videos from same directory on my Windows 10 PC. Both uploaded successfully from Filezilla, but only 1 video appeared under uploaded files. That 1 was successfully submitted, but the other one I cannot get to uploaded videos - it just does not show!

Have tried 3 times already with no success.

Similar questions have been posted before with no successful answer.

Please help!!!

    Correct answer MatHayward

    If your clip is set to exactly 60 seconds that means it is likely too long at 60.2 seconds or something to that effect. Try shortening it a few seconds if possible and reupload. If it still doesn't work, send me a direct message with a Dropbox link so I can download it and take a look for you.

    5 replies

    WernerJB
    WernerJB
    Known Participant
    January 21, 2022

    It seems this issue has not been reolved in 2022. I have the same problem - Filezilla reports files uploaded succesfull but they donn't show up under uploaded files.

      charlesc74877792
      charlesc74877792
      Participant
      April 14, 2022

      I'm having the same problem.

       

      W
      Winters.860
      Participant
      January 7, 2023

      same problem here 2023

      T
      TorresCreations
      Participating Frequently
      September 7, 2017

      Hello there, I have the same issue you are having. I uploaded my videos they all meet the requirements with the size, length(60 secs) and format(mp4). Did not get any errors from ftp, did not get any email confirmation like I do when I submit images, and they are not showing under review either. If anyone got their issue resolved and can shed some light my way I would really appreciate it. Thank you so much!

      J
      johanr60762108Author
      Known Participant
      September 7, 2017

      Still no answer to the problem. I have given up ...

        T
        TorresCreations
        Participating Frequently
        September 7, 2017

        Oh no, sorry to hear that. Thank you for your reply and letting me know of the status. Hope you have a great day!

        MatHayward
        MatHayward
        Legend
        March 17, 2017

        Please try re-uploading the files and let me know if you get the same result.

        Thanks for your patience,

        Mat

        J
        johanr60762108Author
        Known Participant
        March 18, 2017

        Thanks for the response Matt.

        I uploaded again with same result: successfully transferred with FileZilla but does not show under "Uploaded Files".

        The file is Fireworks.mp4, size 26,982,186. Duration of clip is 10 seconds with 25fps.

        S1awek
        S1awek
        Participant
        March 3, 2017

        @johanr60762108

        Hi, I also have similar problem. Sent .mov file via FTP yesterday but till today nothing showed up on my "uploaded videos". Still waiting.

        Please let me know if/when you resolve your problem. Thanks.

        J
        johanr60762108Author
        Known Participant
        March 3, 2017

        Usually the files will show immediately under "Uploaded files" in Adobe Stock once it has been successfully FTP'ed. If it does not, it is unlikely that it will show later.

        I had a similar problem once before and eventually discovered it was due to the clip's duration being less than 6 secs.

        But my current problem is not clear why the file would not show. That is why I ask if anyone can answer what are all the basic checks that Adobe Stock does before showing a file under "Uploaded files".

        S1awek
        S1awek
        Participant
        March 3, 2017

        I've just checked and my file is in "Rejected" because of some problems with processing my video.

        I'm guessing that it might be some problem with codecs I've used, I'll try to convert video with some more popular codec and re-upload it again.

        Brad Lawryk
        Brad Lawryk
        Legend
        February 27, 2017

        Can you be more specific on what you mean by can't upload? Is there errors? At what stage in the process does it fail? Screenshots help.

        J
        johanr60762108Author
        Known Participant
        February 27, 2017

        Thanks for the response.

        There are no errors shown, it just does not appear under "Uploaded files" inside Adobe Stock.

        FileZilla shows it was successfully transferred but when I go to Adobe Stock -> Uploaded Files, there is nothing there. It should show there so that it can be submitted.

        The clip is 10 seconds long and the file size is 26MB.

          J
          johanr60762108Author
          Known Participant
          February 28, 2017

          Surely Adobe Stock must make some basic checks on the file that was transferred with FTP, things like the file size, format and duration of the clip. Can anybody say what these tests are ?  Not the content or quality tests because the clip in question has not been submitted yet.

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