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Participating Frequently
June 10, 2025
Question

videos removed

  • June 10, 2025
  • 4 replies
  • 672 views

almost all my videos been removed ? 

all my files get rejected for model release being incompleted even though check list has been met with all details filled ? 

4 replies

jacquelingphoto2017
Community Expert
Community Expert
June 12, 2025

Hi @APOLLOPIX ,

I suggest you use the "contact us" to reach out to someone at Adobe to assist you since they should be able to access your account.

Best wishes

Jacquelin

APOLLOPIXAuthor
Participating Frequently
June 12, 2025
hi
thanks for rely
I reached out to adobe and got a reply
I was advised that my releases should not have my contributor account name
as the photographer but my legal name.
This counts for all the ones that already made sales too.

Thank you for the input and help.
Abambo
Community Expert
Community Expert
June 10, 2025

Let me just shoot in the blue, as I haven't seen one of the videos: did you have portrait pictures in the background, may be of a different person?

ABAMBO | Hard- and Software Engineer | Photographer
jacquelingphoto2017
Community Expert
Community Expert
June 10, 2025

Hi @APOLLOPIX 

Was your videos removed after being accepted or is it that they were not accepted at all?

The model releases: You may have different dates for model signature, your signature and witness signature. All signature should be done at the same time, hence the same date. Otherwise you need to double check to see what you might have missed. Alternately, you can use the electronic model release which is much easier and requires no witness. You'll need the models' email addresses.

Because we cannot access your account, there's not much help we can give except you provide us with more details. 

Best wishes

Jacquelin

APOLLOPIXAuthor
Participating Frequently
June 10, 2025

i checked and that dates are all correct. 

I tried the electronic way but i got a reject message that says it must be written since it's a video.

Abambo
Community Expert
Community Expert
June 10, 2025

With information as sparse as this, we cannot advise you.

 

Videos removed? That means accepted videos have been deleted?

 

What checklist are you talking about? 

ABAMBO | Hard- and Software Engineer | Photographer
APOLLOPIXAuthor
Participating Frequently
June 10, 2025
Hi Yes.
Videos that has been approved and have been selling was placed into
reminder and removed from my portfolio.

the checklist im referring to is the one given by adobe to check that all
details are correct in model Release.
Legend
June 10, 2025

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