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NicoleYM
Known Participant
December 23, 2016
Answered

Which "technical issue" is the problem?

  • December 23, 2016
  • 2 replies
  • 8095 views

I'm a newbie and trying to learn how to create good stock images, but I'm not finding the rejection messages or the documentation too helpful in terms of correcting problems. I submitted two photos that in my mind where identical from a technical perspective. My camera was on a tripod and not moved between shots. No camera settings were changed, yet one of the photos was accepted and the other rejected for "technical issues." Here's the accepted photo:

And here's the rejected one:

I've studied the "Technical issues" section of the "Reasons for content rejection" page, and I can't figure out what technical issue the second photo has that's not present in the first image. Can anyone help explain? And if there's a list of technical issues, why can't the reviewers just come out and tell you which one is the problem? I don't mind my images being rejected, but it's hard to improve if I can't understand the problems.

Thanks!

Nicole.

    This topic has been closed for replies.
    Correct answer Abambo

    Glad I found your question... as a newbie, I thought the "technical difficulty" was either a) the file upload to Adobe or b) the something about the jpeg not being read by them!

    Horrible experience right out of the gate with Adobe Stock. They need a way more defined list of rejection reasons if I am going to contribute. I guess I'll check back next year to see if they are more informative. I don't feel like playing a guessing game with this.


    No trouble to check back next year, but the rejection won't be more specific by then. I have even the feeling that it got less specific. The biggest mistake that beginners do is to assume that it is in Adobe's interest to point out specifically your errors in your pictures. But the Adobe interest is to get the pictures approved as fast as possible. But as all moderations are done by humans, there are differences in what one moderator sees or not.

     

    So this is the deal: perfect or near perfect pictures pass. Pictures with some defects may or may not pass. WHen they not pass, they will get an error tag attached. That error tag is very often technical issues. You can then look into your picture and try to find them...or you post here, and some experienced users will give you advice on what may or may not be the cause.

     

    In any case, you are bound to what Adobe accepts. And Adobe has an interest to accept a lot of pictures. SO when they get refused, it's nothing personal. It's because the buyers would complain afterwards...

     

    If you are new to stock, you should consider these resources: https://helpx.adobe.com/stock/contributor/tutorials.html
    Please read the contributor user manual for more information on Adobe stock contributions: https://helpx.adobe.com/stock/contributor/user-guide.html
    See here for rejection reasons: https://helpx.adobe.com/stock/contributor/help/reasons-for-content-rejection.html
    and especially quality and technical issues: https://helpx.adobe.com/stock/contributor/help/quality-and-technical-issues.html

     

     

    2 replies

    gohm23351367
    gohm23351367
    Participant
    January 6, 2017

    Hi Nicole,

    I have also contributed some photos for a while. Recent batch of photos I contributed after coming back from Kuala Lumpur has all been rejected. In the past, there are still some accepted, but from other country trips. I wrote in to request for more detailed feedback, other than a simple template reply such as "out of focus" and "grain/noise", but after that, my photos are all rejected as "technical error".

    I do feel that if people want to reject your photos, then he/she should write an acceptable feedback himself/herself. We make purchases from Amazon, if product or service is not up to date, despite we are the paying customer, we still need to write our own feedback instead of an automated template. With automated template, you may just not in the mood for that day and reject all photos, without the need to write a good reason.

      N
      NicoleYMAuthor
      Known Participant
      January 8, 2017

      I feel your frustration! I do wish the Adobe Stock team would take these types of complaints to heart and do a better job of providing more detailed feedback, at least when people request it. I also think they need better quality control to make sure the reviewers are more consistent.

      So sorry about your images.

      Nicole.

        J
        Jon5C6B
        Participant
        April 17, 2021

        Yes, the number of pictures is much less, however the prices they sell for are high, but also your commission, which is at about 40%. They even give you 50% for pictures exclusivly on Alamy. Now, I'm engaged in stock photos only since last November. Until March I had seven sales on Adobe, while only one on Alamy. However, my total earnings with Alamy is about 3x higher than those with Adobe.


        I only provide Adobe with photos that don't make the cut on my own stock site. Until they offer better price action they will not get my best work. I SO want to start a stock photo service to compete against the corporate crooks. I have a feeling that we could offer 55% to the photographers and use 45% to run the service and advertise it. If I was younger, I'd go for it.

          CarlinPhoto
          CarlinPhoto
          Inspiring
          January 5, 2017

          Hi Nicole, 

          As a long-time stock contributor, I’ve learned over the years that sometimes the reviewing is inconsistent, and that really there is not a lot to gain by spending time comparing a rejected image to an accepted one.  I think both images you showed are nice. Instead of comparing, I would just look at the rejected one. 

          The main reason that I see a rejection for this is that there appears to be about 3 sensor spots, or spots of dirt on lens (look in the area around the horses’ feet and in the very right corner of the photo). There is also a distracting dark-colored thread in the same area between the horses. Again, I’m not a reviewer - just giving input. Keep shooting! It’s a game of hit and miss at first, but over time you’ll have fewer and fewer rejections.

          N
          NicoleYMAuthor
          Known Participant
          January 8, 2017

          Carlin,

          Thank you so much for this very helpful reply. I'll have to decide if I can deal with this type of inconsistent reviewing and lack of meaningful feedback on rejected images. I'm surprised that more contributors don't complain loudly about this. If you hadn't mentioned the sensor spots (grrrr - I just had my camera professionally cleaned) and the thread, I never would have figured those things out on my own. I'll now be a lot more careful to go over the images I submit with a fine-tooth comb to try to find and correct those types of problems. But without this type of detailed feedback, it's difficult to know what criteria the reviewers are using to evaluate the photos.

          I really appreciate the time you took to look over the image so carefully!!

          Many thanks,
          Nicole.

            J
            Jon5C6B
            Participant
            October 28, 2020

            Glad I found your question... as a newbie, I thought the "technical difficulty" was either a) the file upload to Adobe or b) the something about the jpeg not being read by them!

            Horrible experience right out of the gate with Adobe Stock. They need a way more defined list of rejection reasons if I am going to contribute. I guess I'll check back next year to see if they are more informative. I don't feel like playing a guessing game with this.

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