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Why does my "New Uploaded Files" look like this?

New Here ,
May 26, 2023 May 26, 2023

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So, I uploaded my files via SFTP upload using FileZilla according to the instructions provided, everything is correct. And when the upload is complete, I check my New Uploaded Files page but it looks like this, I can't edit the information in the files, such as title, keywords, etc. Even though I have refreshed the page many times. Is there a solution? Thank you.

 

adobe stock.png

 

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Contributors , Troubleshooting

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correct answers 1 Correct answer

Community Expert , May 27, 2023 May 27, 2023

How many assets have you waiting in the review tab? May be you just did hit the limit, and need to wait, even that I would find it strange to be blocked at this level.

 

You should try to use a different browser. You could have blocked the right panel with an add blocker. A different device (iPad?) could also help to target the issue.

 

 

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Community Expert ,
May 26, 2023 May 26, 2023

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The screen returns to this view above even after you select an image to edit? The editing panel on the right doesn't show up at all? I would probably start by logging out of the Adobe Stock account, closing and re-opening the browser, or trying in a different browser. I've never seen this odd behavior before !

Jill C., Forum Volunteer

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Community Expert ,
May 27, 2023 May 27, 2023

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How many assets have you waiting in the review tab? May be you just did hit the limit, and need to wait, even that I would find it strange to be blocked at this level.

 

You should try to use a different browser. You could have blocked the right panel with an add blocker. A different device (iPad?) could also help to target the issue.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 28, 2023 May 28, 2023

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"Thanks to your suggestion, I was able to access the new menu by switching to Opera browser. I had tried uploading 100 images via SFTP FileZilla and disabling adblocker on Microsoft Edge, but none of them worked. I appreciate your help very much."

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Community Expert ,
May 28, 2023 May 28, 2023

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Edge works fine, normally, so I still think, that an add on kills the right panel. You should try starting edge with all add ons disabled. For testing purposes.

ABAMBO | Hard- and Software Engineer | Photographer

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