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EDHRDH
EDHRDH
Participant
May 26, 2023
Answered

Why does my "New Uploaded Files" look like this?

  • May 26, 2023
  • 3 replies
  • 345 views

So, I uploaded my files via SFTP upload using FileZilla according to the instructions provided, everything is correct. And when the upload is complete, I check my New Uploaded Files page but it looks like this, I can't edit the information in the files, such as title, keywords, etc. Even though I have refreshed the page many times. Is there a solution? Thank you.

 

 

This topic has been closed for replies.
Correct answer Abambo

How many assets have you waiting in the review tab? May be you just did hit the limit, and need to wait, even that I would find it strange to be blocked at this level.

 

You should try to use a different browser. You could have blocked the right panel with an add blocker. A different device (iPad?) could also help to target the issue.

 

 

3 replies

EDHRDH
EDHRDHAuthor
Participant
May 28, 2023

"Thanks to your suggestion, I was able to access the new menu by switching to Opera browser. I had tried uploading 100 images via SFTP FileZilla and disabling adblocker on Microsoft Edge, but none of them worked. I appreciate your help very much."

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    May 29, 2023

    Edge works fine, normally, so I still think, that an add on kills the right panel. You should try starting edge with all add ons disabled. For testing purposes.

    ABAMBO | Hard- and Software Engineer | Photographer
    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    May 27, 2023

    How many assets have you waiting in the review tab? May be you just did hit the limit, and need to wait, even that I would find it strange to be blocked at this level.

     

    You should try to use a different browser. You could have blocked the right panel with an add blocker. A different device (iPad?) could also help to target the issue.

     

     

    ABAMBO | Hard- and Software Engineer | Photographer
      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      May 27, 2023

      The screen returns to this view above even after you select an image to edit? The editing panel on the right doesn't show up at all? I would probably start by logging out of the Adobe Stock account, closing and re-opening the browser, or trying in a different browser. I've never seen this odd behavior before !

      Jill C., Forum Volunteer
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