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Hatice Sever
Inspiring
December 17, 2023
Answered

Why is it taking so long?

  • December 17, 2023
  • 8 replies
  • 6480 views

Hello, I uploaded photos 11 days ago, they are still to be reviewed. Why is it taking so long?

Correct answer Hatice Sever

We've seen and experienced some out of order moderations. Adobe seems to experiment how to handle best the troubling backlog. The moderators are completly disconnected from the fora. 

 

Do you upload and submit, or do you upload and submit later? The time you see is the upload time, not the submission time. If there is a gap between uploading and submitting, that could cause a false impression.


I wanted to write a response. I upload and send, I never keep them waiting. Currently, 256 of my photos are waiting for review. The first one was sent 1 month ago, and I am excitedly waiting to see how this process will continue.

According to the information below, I think I should wait another 4 weeks and then worry 🙂

 

Thank you for your submission, your files will be reviewed as soon as possible, moderation may take up to 8 weeks.

 

8 replies

Known Participant
January 8, 2024

If AI images are the reason that photos are taking so long to review, AS should assign someone people to AI and some to photos and other images.  Why should those of us who are submitting AI have to wait so long to get our photos reviewed just so those doing AI can have images reviewed before us.  I have images that are at the 4 month mark, still waiting.  I have become reluctant to even submit anymore. 

Jill_C
Community Expert
Community Expert
January 8, 2024

Adobe has segregated submissions into different queues by asset type. Photographs, videos and vectors are generally getting reviewed faster than Gen AI images. It is unclear from your message which asset type you've submitted. 

Jill C., Forum Volunteer
ImaRetiredTeacher
Known Participant
January 8, 2024

Plain old photographs...

 

Inspiring
January 7, 2024

My images began to be accepted after 96 days of waiting, sometimes 20-40 per day, it was also that almost 100 were accepted in one day

George_F
Community Expert
Community Expert
January 7, 2024

Thanks for the info.  It's helpful to keep our time estimates as accurate as possible.  Considering the holidays, I think 96 days matches what I've heard from others.  Although there are a few reports that are shorter recently.  I think there were many submissions for the holidays and moderation time will shorten, but thats just my own speculation.

George F, Photographer & Forum Volunteer
Participating Frequently
December 19, 2023

The review times are indeed increasing. Up to 8 weeks now. I have several images that have been waiting for weeks. Things used to be faster, it must be a manpower shortage.

Adobe. Do you need more image reviewers?

 

Abambo
Community Expert
Community Expert
December 19, 2023

That is currently a normal waiting time, and quite stable since some time. Let's see, how the latest additions to the generative AI family will influence moderation time.

ABAMBO | Hard- and Software Engineer | Photographer
ImaRetiredTeacher
Known Participant
December 21, 2023

I have only been here for 6 months and have seen 2 changes already =0 When I started it was about 10 days - 2 weeks. It then jumped to approximately 4 weeks for a couple months and now is at 8 weeks. Doesn't affect me though since I'm submitting one or two per day. I get my "fix" on a regular basis now that the queue has caught up to my submissions! haha

Abambo
Community Expert
Community Expert
December 18, 2023

11 days is not a long time currently. Even Adobe tells you, that it can take about 4 weeks. Current moderation times are erratic, from several hours to several months. According to Adobe, it does not take more than 2 months after submission.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
December 17, 2023

If you've read any of the other posts in this forum, you would have learned that review time is a frequent topic of discussion here. Due to the continuing huge influx of Generative AI assets, there is a considerable backlog in the queue, and there is nothing you can do to hasten the process. Be patient.

Jill C., Forum Volunteer
Inspiring
December 17, 2023

Tomorrow it will be exactly 90 days since I uploaded my files, these files are still under review)

Hatice Sever
Inspiring
December 18, 2023

😲

Abambo
Community Expert
Community Expert
December 20, 2023

"I have another question, there are photos on the Rejected page even from 2022. Will the photos on this page remain and not be deleted?"

Yes. They will remain there forever and ever and ever. Maybe (and this is just a guess) moderators refer to them now and again to make sure changes have been made if the images are submitted again at a later date. 


quote

Maybe (and this is just a guess) moderators refer to them now and again to make sure changes have been made if the images are submitted again at a later date. 


By @daniellei4510

That's impossible, as they are only thumbnails. I suppose the the originals get cleaned up after a while, if not immediately after the rejection. 

ABAMBO | Hard- and Software Engineer | Photographer
RALPH_L
Community Expert
Community Expert
December 17, 2023

Images are taking 2-3 months, photos 2 to 3 weeks.

ImaRetiredTeacher
Known Participant
December 18, 2023

They just raised my photos from 4 weeks to 8. Does that mean they don't like me, LOL

Jill_C
Community Expert
Community Expert
December 18, 2023

I noticed that change in the submission message yesterday, but the 5 images  I submitted yesterday afternoon were approved overnight ! Keep on doing what you're doing - they'll get reviewed when they get reviewed.. 

Jill C., Forum Volunteer
George_F
Community Expert
Community Expert
December 17, 2023

Currently, 1-3 months is the normal range. I think you're still in the timeframe I'd expect. I haven't heard anyone getting to 4 months yet, so that's where I would start to get concerned. But I suspect you'll have some reviewed by then.

 

Cheers!

George F, Photographer & Forum Volunteer
Participating Frequently
January 5, 2025

Big mistake and uncorrect info!!! I've a pack of photo (about ten...) waiting for inspection for 7 (SEVEN!!!) MONTHS!!!! And other contents (more than 40) waiting from 6 to 3 months!!! I've asked to Help Center some clarifications (sending all the IDs of the pending photos); I was told me that it is normal, various excuses and to be patient. Evidently a pre-packaged answer from a BOT! Result: I no longer send anything, I manage my online portfolio and I dedicate myself to other stock sites, more profitable and much more faster in terms of  tim to review (photos and videos, NOT AI!)