Inspiring

Answered

Why is it taking so long?

Forum|Forum|2 years ago
December 17, 2023
8 replies
6480 views

Hello, I uploaded photos 11 days ago, they are still to be reviewed. Why is it taking so long?

Correct answer Hatice Sever

We've seen and experienced some out of order moderations. Adobe seems to experiment how to handle best the troubling backlog. The moderators are completly disconnected from the fora.

Do you upload and submit, or do you upload and submit later? The time you see is the upload time, not the submission time. If there is a gap between uploading and submitting, that could cause a false impression.

I wanted to write a response. I upload and send, I never keep them waiting. Currently, 256 of my photos are waiting for review. The first one was sent 1 month ago, and I am excitedly waiting to see how this process will continue.

According to the information below, I think I should wait another 4 weeks and then worry 🙂

Thank you for your submission, your files will be reviewed as soon as possible, moderation may take up to 8 weeks.

A

aminkorea

Known Participant

If AI images are the reason that photos are taking so long to review, AS should assign someone people to AI and some to photos and other images. Why should those of us who are submitting AI have to wait so long to get our photos reviewed just so those doing AI can have images reviewed before us. I have images that are at the 4 month mark, still waiting. I have become reluctant to even submit anymore.

Jill_C

Community Expert

Adobe has segregated submissions into different queues by asset type. Photographs, videos and vectors are generally getting reviewed faster than Gen AI images. It is unclear from your message which asset type you've submitted.

Jill C., Forum Volunteer

ImaRetiredTeacher

Known Participant

Plain old photographs...

T

Tetiana30217077ujuf

Inspiring

My images began to be accepted after 96 days of waiting, sometimes 20-40 per day, it was also that almost 100 were accepted in one day

George_F

Community Expert

Thanks for the info. It's helpful to keep our time estimates as accurate as possible. Considering the holidays, I think 96 days matches what I've heard from others. Although there are a few reports that are shorter recently. I think there were many submissions for the holidays and moderation time will shorten, but thats just my own speculation.

George F, Photographer & Forum Volunteer

G

Gary Gray

Participating Frequently

The review times are indeed increasing. Up to 8 weeks now. I have several images that have been waiting for weeks. Things used to be faster, it must be a manpower shortage.

Adobe. Do you need more image reviewers?

Abambo

Community Expert

That is currently a normal waiting time, and quite stable since some time. Let's see, how the latest additions to the generative AI family will influence moderation time.

ABAMBO | Hard- and Software Engineer | Photographer

ImaRetiredTeacher

Known Participant

I have only been here for 6 months and have seen 2 changes already =0 When I started it was about 10 days - 2 weeks. It then jumped to approximately 4 weeks for a couple months and now is at 8 weeks. Doesn't affect me though since I'm submitting one or two per day. I get my "fix" on a regular basis now that the queue has caught up to my submissions! haha

Abambo

Community Expert

11 days is not a long time currently. Even Adobe tells you, that it can take about 4 weeks. Current moderation times are erratic, from several hours to several months. According to Adobe, it does not take more than 2 months after submission.

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Community Expert

If you've read any of the other posts in this forum, you would have learned that review time is a frequent topic of discussion here. Due to the continuing huge influx of Generative AI assets, there is a considerable backlog in the queue, and there is nothing you can do to hasten the process. Be patient.

Jill C., Forum Volunteer

T

Tetiana30217077ujuf

Inspiring

Tomorrow it will be exactly 90 days since I uploaded my files, these files are still under review)

Hatice SeverAuthor

Inspiring

😲

Abambo

Community Expert

First of all, I'm sorry if I'm writing for a bit long.
I have around 5300 photos I took myself on another platform. I don't know if I'm considered a professional, but Adobe rejects the majority of my photos. I guess according to Adobe I'm not a professional.

By the way, I think it provides insufficient explanation for the rejection. For example, it only says Quality Issues, maybe I will fix my photo with Adobe Photoshop, but I don't understand how to fix it. Noise issue, exposure or focus etc. They can say it is.
I have another question, there are photos on the Rejected page even from 2022. Will the photos on this page remain and not be deleted?

I decided that I wanted to have an archive in Adobe like on the other platform.
In short, I will follow your suggestion and upload it every day or every three days. I am already actively taking photos, preparing and uploading them. I will definitely have more questions in the coming days. Thank you for your answers.

I don't know if I'm considered a professional, but Adobe rejects the majority of my photos. I guess according to Adobe I'm not a professional.

By @Hatice Sever

You are a professional if at least part of your revenue comes from this activity. Rejections are not a measure of professionalism. Indeed, many of my pictures, used professionally, wouldn't meet Adobe's expectations. Stock is a beast on its own, and different stock agencies have their own rules.

By the way, I think it provides insufficient explanation for the rejection. For example, it only says Quality Issues, maybe I will fix my photo with Adobe Photoshop, but I don't understand how to fix it. Noise issue, exposure or focus etc. They can say it is.

By @Hatice Sever

7 years ago (my second refusal!), refusals were more explicit, but of the same style. I have refusals for exposure, artefacts, focus etc.

But all that has now been grouped together in “Quality Issues”. That's a decision less to take for the moderators, making the moderation process much more efficient. They got over 100 million submissions last year. They are still catching up with the generative AI flood. And Adobe has us, fellow contributors who love to help. Use that help. BTW: most images have more than one flaw, so pointing out only one maybe misleading. Many here even bark at us, when we enumerate also IP problems, when the refusal was “Quality”. They don't understand that the refusal comes at the first flaw detected, not with all flaws.

I decided that I wanted to have an archive in Adobe like on the other platform.
In short, I will follow your suggestion and upload it every day or every three days. I am already actively taking photos, preparing and uploading them. I will definitely have more questions in the coming days. Thank you for your answers.

By @Hatice Sever

Start with a selection of your best pictures. If you have themed assets, Eastern themes may be now to upload. Good luck.

ABAMBO | Hard- and Software Engineer | Photographer

RALPH_L

Community Expert

Images are taking 2-3 months, photos 2 to 3 weeks.

ImaRetiredTeacher

Known Participant

They just raised my photos from 4 weeks to 8. Does that mean they don't like me, LOL

Jill_C

Community Expert

I noticed that change in the submission message yesterday, but the 5 images I submitted yesterday afternoon were approved overnight ! Keep on doing what you're doing - they'll get reviewed when they get reviewed..

Jill C., Forum Volunteer

George_F

Community Expert

Currently, 1-3 months is the normal range. I think you're still in the timeframe I'd expect. I haven't heard anyone getting to 4 months yet, so that's where I would start to get concerned. But I suspect you'll have some reviewed by then.

Cheers!

George F, Photographer & Forum Volunteer

P

Peste65

Participating Frequently

Big mistake and uncorrect info!!! I've a pack of photo (about ten...) waiting for inspection for 7 (SEVEN!!!) MONTHS!!!! And other contents (more than 40) waiting from 6 to 3 months!!! I've asked to Help Center some clarifications (sending all the IDs of the pending photos); I was told me that it is normal, various excuses and to be patient. Evidently a pre-packaged answer from a BOT! Result: I no longer send anything, I manage my online portfolio and I dedicate myself to other stock sites, more profitable and much more faster in terms of tim to review (photos and videos, NOT AI!)

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