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A
Ameer37672977t018
Participant
March 23, 2025
Answered

Why is the payout button grayed out even though I have $25.00

  • March 23, 2025
  • 4 replies
  • 657 views

This will be my 9th payout, so I have received payments before without any issues. My balance is above the minimum threshold, but the payout button is still not active. Has anyone else experienced this? Is there a delay or a specific reason for this?

Correct answer Jill_C

It's probably a rounding issue. The exact amount due might be $24.995 for instance and the next sale will put you over the $25 threshold.

4 replies

Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
March 24, 2025

It's probably a rounding issue. The exact amount due might be $24.995 for instance and the next sale will put you over the $25 threshold.

Jill C., Forum Volunteer
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 24, 2025

    You have a balance of exactly $25.00. if the condition is defined as having more than $25, it will stay greyed out until you are abovge $25.00. I would wait for the next sale for getting there.

    ABAMBO | Hard- and Software Engineer | Photographer
    T
    TStyle79
    Participant
    March 23, 2025

    It may be, that the previous payment has not yet been received.

    A
    Ameer37672977t018Author
    Participant
    March 23, 2025

    All my previous payments have been successfully received, and there are no pending transactions.

    T
    TStyle79
    Participant
    March 23, 2025

    Then maybe 25.01 is needed

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      March 23, 2025

      Has it been at least 45 days since your first sale?

      Have you completed the Tax forms?

      Do you have a verified PayPal, Skrill or Payoneer account set-up to receive funds?

      https://helpx.adobe.com/stock/contributor/help/getting-paid.html

       

       

      Nancy O'Shea— Product User & Community Expert
      A
      Ameer37672977t018Author
      Participant
      March 23, 2025

      Yes, my first sale was over a year ago, and this will be my 9th payout. I have a verified Payoneer account, and my tax forms are completed. Despite this, the payout button is still grayed out. Has anyone else faced this issue or knows why this might be happening?

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      March 23, 2025

      Have you tried using another browser that does not have script blockers or VPN enabled?

       

       

      Nancy O'Shea— Product User & Community Expert
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