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muhammada24636179
muhammada24636179
Participant
Feb 8, 2019 10:27 AM UTC
Answered

Your account has a validation status issue. You should Contact us.

I have a problem for about 1 month. A message appears "Your account has a validation status issue. You should Contact us." on my adobe stock contributor account

And get a message in Email:

Hello,

We would like to inform you that your Adobe Stock / Fotolia account has been blocked. For further details, please get in touch with the Adobe Contributor Relationship team by email to contributor-support@adobe.com.

Kind regards,

Adobe Contributor Relations

PLEASE DO NOT REPLY TO THIS EMAIL.

I Sent a Message To The "Contact us" link, but no answer.

and send a message to contributor-support@adobe.com no answer. Even though it has been 1 month but there has been no response / answer

I also checked spam e-mail but it didn't exist

What should I do?

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    MatHayward
    MatHaywardCorrect answer
    Legend
    Jun 21, 2019 10:17 PM UTC

    You sent the email today. Our goal is to respond to email sent via the contact us page within 2 hours. I have just responded to your email.

    -Mat

    View reply

    14 replies

    Hahn-Smith Media
    Participating Frequently
    Jun 4, 2021 5:49 PM UTC

    Any luck with your account? I just got the same message..

     

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    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Jun 4, 2021 9:24 PM UTC

    @Hahn-Smith Media,

    Please stop spamming the board with the same questions.

     

     

    Translate
    Nancy O'Shea— Product User & Community Expert
      kyle5FD6
      Participant
      Feb 24, 2021 5:44 PM UTC

      I knew it, Adobe is again blocking contributor accounts of Indians. 

      I wonder why this happens after every 3 months. 

      Translate
        Anonymous
        Feb 13, 2021 8:03 AM UTC

        I also have the same issue can you please give me my account?

        Translate
          Md Sadequr5EF5
          Participant
          Aug 12, 2020 6:18 PM UTC

          I have same problem now in 2020 .please help me

          Translate
          MatHayward
          MatHayward
          Legend
          Feb 8, 2019 6:22 PM UTC

          I checked our records and see you have sent 5 different requests for information. We have responded to you on January 10 and February 6. If you do not see our responses in your inbox I recommend you check your spam folder for those dates.

          regards,

          Mat Hayward

          Translate
          AndriiSarymsakov
          Participant
          Jun 21, 2019 10:07 PM UTC

          Hello MatHayward​.

          I have the same problem, message: "Your account has a validation status issue. You should Contact us."

          I sent a message to the "Contact us", but no answer, "spam" directory is empty. What should I do?

          Translate
          MatHayward
          MatHaywardCorrect answer
          Legend
          Jun 21, 2019 10:17 PM UTC

          You sent the email today. Our goal is to respond to email sent via the contact us page within 2 hours. I have just responded to your email.

          -Mat

          Translate
            Abambo
            Community Expert
            AbamboCommunity Expert
            Community Expert
            Feb 8, 2019 10:40 AM UTC

            Calling  MatHayward​ for expert advice.

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