'Your plan has expired' with valid promo code from Adobe Stock

Forum|Forum|6 years ago
April 18, 2019
3 replies
1980 views

I got a code for a 12 month plan for photographers. I entered the received code here: www.creativecloud.com/redeem. It was described in a letter from adobe. The plan for photographers worked as it should be for a month or two, and then photoshop and lightroom stopped working and in my profile I saw the message: 'Your plan has expired. Please update your payment details to reactivate it.' I wrote in support and I was given a new code. The code is valid until 2021, and provides a plan for photographers for 12 months. But after entering the code for the same link, I received the message again: 'Your plan has expired. Please update your payment details to reactivate it'. I contacted Adobe Contributor Support, then I was advised to contact Adobe Customer Support. But I never got a solution.

I can’t work without Photoshop and I’m wasting my time until support can solve anything.

Contributors

This topic has been closed for replies.

jacquelingphoto2017

Community Expert

Hi Roman Pender,

I suggest you do as Abambo request and see if it works. Spyware or hackware can generate such error message, and in effect shut you down. Some of these viruses are not easily detected, but if you have a full version virus protection with ransom protection that should be helpful to detect some of these kinds of active.

Regards

JG.

WendellaBee

Adobe Employee

Hello R.P.,

I've reviewed your account using the Adobe ID on the forums and I do not see any Stock subscription. Is this an issue with Adobe Stock or with your Photography subscription? Can you please provide more information about your issue?

EBQ

R

RomanPenderevAuthor

Participating Frequently

I have always used a paid Adobe cc subscription. But then I received a code from Adobe Stock for an annual subscription to Adobe CC Photography Plan. But after working for about a month, the programs stopped working. then I received from the support a new code instead of the one that stopped working. But Adobe CC Photography Plan is not working with new code either, and the following message appeared in my profile: 'Your plan has expired. Please update your payment details to reactivate it.'

I suppose that the problem lies in my account, but I don’t know exactly the solution to the problem, so I’m looking for advice here.

R

RomanPenderevAuthor

Participating Frequently

It's just to try! You are sure that you did not cancel by error?

support is already convinced of this and issued a new code, but it also does not work.

That got me to ask you to try a different computer...

I could not cancel it by mistake, I just entered it as the first code and immediately received a message that it was expired in my profile, although the code was accepted as valid. Tomorrow I will try to install the СС on another computer, but I don’t think it will help. From any device in the account indicated expired code.

kglad

Community Expert

[moved from Adobe Creative Cloud to Adobe Stock]

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