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Participating Frequently
August 10, 2017
Answered

Connect my already existing account of Fotolia with Adobe

  • August 10, 2017
  • 3 replies
  • 6245 views

Hi I have trouble to connect my account with the adobe

When I enter the Adobes site it says

We've noticed that you are selling on Fotolia.

Fotolia is now part of Adobe Stock so let's get your accounts synced.

But I get e same error all the time "Your credentials could not be authenticated. Please try again."

I have tried thousands of times I tried to solve it here in the other thread but they sent me to Fotolia

Fotolia latest answer is this:

I am really sorry to hear that Nikos. I can see that you are currently logged into your Fotolia account, so there's nothing wrong with your Fotolia login credentials.

I guess my next question to ask is; are you able to log in to your Adobe Stock account?

If yes, and you are still having difficulties sync'n the account, please contact Adobe Stock at +1-800-833-6687 for assistance with this (Unfortunately from here we do not have access to the AS platform).

If you are not able to log into your Adobe Stock account, you should also contact Adobe Stock for support.

Now, if you don't remember what is your Fotolia login or password (even though you are currently logged in), please let me know and I will reset and send you a new "Fotolia" password.

FYI: Your Fotolia login name is: vlasiadis

As far as I understand the migration process should be super easy, as follows:

- Browse Adobe Stock: https://contributor.stock.adobe.com

- Log into your Adobe Stock account using your Adobe Stock login and password

- Click to Sync with your Fotolia account

- When requires, enter your Fotolia login name (vlasiadis) + your Fotolia password.

Voalá! That should transfer your Fotolia account over Adobe Stock.

But again Nikos, unfortunately we do not have access to the Adobe Stock platform from here. If you need more assistance with this please call +1-800-833-6687 for assistance.

Kind regards,

Fotolia CS

So I dont know how to connect the account

Can you please check it?

Thanks

Nikos

This topic has been closed for replies.
Correct answer Kirsten Harris

Nikos,

We identified the problem why you can't sync with your Fotolia account and are working to resolve it. We'll notify you as soon as it's fixed.

3 replies

Participant
December 6, 2018

I have the same issue, I cant sync accounts.

MatHayward
Legend
December 17, 2018

This is due to an issue with your Adobe Stock Contributor account that cannot be resolved here in the forum. I have sent you a direct email with information.

regards,

Mat Hayward

Participant
January 1, 2019

I have the same problem, on fotolia most links are grayed out, and whenever I try to click on anything I keep getting "accept the General Terms of Use", which I have accepted many times, the site will not allow me to go further than that.

When I try to sync to Adobe I keep getting the error, "Your credentials could not be authenticated. Please try again."

Participant
November 16, 2018

Fotolia user: carlos_afonso

I can login in Fotolia site, but in contributor stock adobe page, with same credentials I can't.

Anyone could help me with this, I get the same error "Your credentials could not be authenticated. Please try again."

Abambo
Community Expert
Community Expert
November 16, 2018

See here: 9 months ago

ABAMBO | Hard- and Software Engineer | Photographer
Kirsten Harris
Community Manager
Kirsten HarrisCommunity ManagerCorrect answer
Community Manager
August 10, 2017

Nikos,

We identified the problem why you can't sync with your Fotolia account and are working to resolve it. We'll notify you as soon as it's fixed.

Participating Frequently
December 7, 2017

Hello Kirsten Harris

I had problem syncing my fotolia account with my adobe Stock just like nvlass had. Can you help me Please?

I also get  same error all the time "Your credentials could not be authenticated. Please try again."

MatHayward
Legend
December 21, 2017

Please see my response to the other thread you created with this same question.

i can not sync my Fotolia account with Adobe stock

Thank you,


Mat