£23.99 refund please

[Justin317668049abn]

A while back I chose the free 10 images option trial which I cancelled and nothing is currently showing in my subscriptions but for the last 8 months £23.99 has been going put of my account. I would like a full refund for each month this has been happening please as if it was, showing in my subscriptions I would of canceled it but its hidden which is sneaky it has been happening for the last 8 months and total £191.92. I would like this actioned ASAP.

[Abambo · Accepted solution]

Please contact Adobe customer care about this. When you took the subscription, you got an e-mail confirming the terms. As you have cancelled, you also have got an e-mail confirming that cancel. You should have both mails nearby for contacting Adobe customer care. It will help you in your argumentation.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

[MDfx]

Hi Justin, I'm in the same situation. Did you get anywhere with your refund? And if so, how did you go about it? I would be greatful for the help 🙂 

[Abambo]

Hi Justin, I'm in the same situation. Did you get anywhere with your refund? And if so, how did you go about it? I would be greatful for the help 🙂 

By @MDfx

Contact customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.