The license cost me 60 credits as it's a Premium model, which I hadn't noticed at the time. For context, I usually only license standard license models which cost far less.
Can you please refund the credits used. Apologies for any inconvenience this may cause.
You will need to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support. If in doubt, ask the forum.
ABAMBO | Hard- and Software Engineer | Photographer
Thanks for the guidance. Question please: is the chat using AI? Because, I did try that before posting here and the AI didn't understand anything I was saying - it just kept looping pre-defined subjects, none of which were relevant to my query - it's almost as if it doesn't understand the word "refund" 😄
Ok, as expected, it is an AI assistant. Useless, sorry to say. It doesn't have any idea of what I'm asking, even a few keywords it has no clue. Please can you advise how to proceed, I don't want to talk to software, but a human. Thank you.
4
Replies
AdChoices