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3D asset licensed in error - please refund the credits

Community Beginner ,
Jul 09, 2024 Jul 09, 2024

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Hello, unfortunately I licensed a 3D model in error - the model in question is https://stock.adobe.com/3d-assets/circus-tent/273950028 

 

The license cost me 60 credits as it's a Premium model, which I hadn't noticed at the time. For context, I usually only license standard license models which cost far less. 

 

Can you please refund the credits used. Apologies for any inconvenience this may cause. 

Thank you

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Licensing Regret

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Community Expert ,
Jul 09, 2024 Jul 09, 2024

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You will need to contact Adobe customer  care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jul 09, 2024 Jul 09, 2024

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Thanks for the guidance. Question please: is the chat using AI? Because, I did try that before posting here and the AI didn't understand anything I was saying - it just kept looping pre-defined subjects, none of which were relevant to my query - it's almost as if it doesn't understand the word "refund" 😄 

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Community Beginner ,
Jul 09, 2024 Jul 09, 2024

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Ok, as expected, it is an AI assistant. Useless, sorry to say. It doesn't have any idea of what I'm asking, even a few keywords it has no clue. Please can you advise how to proceed, I don't want to talk to software, but a human. Thank you. 

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Community Expert ,
Jul 09, 2024 Jul 09, 2024

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Type agent to get an agent. The chatbot is just reacting to keywords.

ABAMBO | Hard- and Software Engineer | Photographer

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