Above automatically downloaded an image that I didn't even click on and charged me for it

New Here ,
Aug 14, 2022 Aug 14, 2022

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The Stock Adobe website moves slow and is glichey when you're viewing images that you have saved to your librarby. The website made an error and had me download image  #401443031 made I didn't even click on this image. I would like to get a refund for this image. How can I go about that? 

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Adobe Employee , Aug 18, 2022 Aug 18, 2022

Hello Scott25647920lbro

I have verified that you have licensed asset ID 401443031 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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Adobe Employee ,
Aug 18, 2022 Aug 18, 2022

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@Vani_100 

EBQ

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Adobe Employee ,
Aug 18, 2022 Aug 18, 2022

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Hello Scott25647920lbro

I have verified that you have licensed asset ID 401443031 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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