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T
Thom_Jax
Participating Frequently
April 20, 2018
Answered

Accidental image license

  • April 20, 2018
  • 3 replies
  • 440 views

Hi,

I'm new to to Adobe Stock and have accidentally pressed the license button for an image rather than the preview. D'oh! I can't fund any undo process, am I missing something obvious in the interface to de-license it or is it not possible?

thanks,

tom.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Tom,

    Thanks for the information.

    I have added 1 license to your account so that you can use it for a different image.

    Regards,

    Sheena

    3 replies

    T
    Thom_JaxAuthor
    Participating Frequently
    April 25, 2018

    Hi Sheena,

    This is really kind, thanks. And now I'm alerted to the fact there is no undo button I will pay more attention to which button I'm pressing in the future.

    thanks again.

    tom.

    T
    Thom_JaxAuthor
    Participating Frequently
    April 23, 2018

    Hi Sheena,

    Many thanks for the confirmation that I've not missed anything in regard to unlicensing.  The image in question was: 50804197

    thanks,

    tom.

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    April 23, 2018

    Hi Tom,

    Thanks for the information.

    I have added 1 license to your account so that you can use it for a different image.

    Regards,

    Sheena

    Sheena Kaul
    Sheena Kaul
    Legend
    April 20, 2018

    Hi Tom,

    I apologize for the trouble here as faced by you.

    Unfortunately there is no way of unlicensing an image which has been licensed once but please confirm me the image# so that I can help you better.

    Regards,

    Sheena

    T
    Thom_JaxAuthor
    Participating Frequently
    April 23, 2018

    Hi Sheena,

    Many thanks for the confirmation that I've not missed anything in regard to unlicensing.  The image in question was: 50804197

    thanks,

    tom.

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