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clairep73139597
Participant
March 7, 2019
Answered

Accidental licence of an image...

  • March 7, 2019
  • 2 replies
  • 919 views

Hello  Does anyone know how I un-do an accidental licence of an image?  I've just clicked on the wrong button when scrolling through.

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi Claire,

I'm sorry as we have no way of unlicensing an image that has been licensed once therefore I've added 1 free license to your account.

Hope that helps!

Regards,

Sheena

2 replies

Participant
April 17, 2020

I have accidentally licensed 296054955 images. Please help.

thank you,

Participating Frequently
April 21, 2020

Hello Ilona, 

I have verified that you have licensed asset id  296054955  and have granted you 1 replacement license. Please delete296054955 asset from any downloads or library at your end.

Sheena Kaul
Legend
March 8, 2019

Hi Claire,

I apologize for this experience.

Please confirm me the File ID of the asset that you've licensed accidentally and I can assist you further.

Regards,

Sheena

clairep73139597
Participant
March 15, 2019

#243766914<https://stock.adobe.com/uk/images/collage-of-a-diverse-group-of-laughing-entrepreneurs/243766914>

Thanks

Claire

Claire Palmer

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Sheena Kaul
Sheena KaulCorrect answer
Legend
March 15, 2019

Hi Claire,

I'm sorry as we have no way of unlicensing an image that has been licensed once therefore I've added 1 free license to your account.

Hope that helps!

Regards,

Sheena