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lh35948042
Participant
June 6, 2019
Answered

Accidental license of an image

  • June 6, 2019
  • 3 replies
  • 545 views

I accidentally licensed an image while scrolling.

#216616266

Can someone reverse this?

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi there,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Sheena

    3 replies

    alyssam54302627
    alyssam54302627
    Participant
    October 21, 2019

    Hi,

    I was scrolling through stock images looking for images for something I was working on. While scrolling, I accidentally licensed image #291645665. Could I please get a credit, it is not an image I need or would use. 

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    June 7, 2019

    Hi there,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Sheena

      L
      lh35948042Author
      Participant
      June 7, 2019

      Much appreciated!

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      June 7, 2019

      Unfortunately it is not possible to unlicense. I would love that feature...

      You need to Contact Customer Care for a return of image credit or wait for Sheena Kaul​ to intervene.

      ABAMBO | Hard- and Software Engineer | Photographer
      L
      lh35948042Author
      Participant
      June 7, 2019

      Thank you!

        Sheena Kaul
        Sheena Kaul
        Legend
        June 10, 2019

        You're welcome!

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