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Participant
September 1, 2023
Answered

Accidental License

  • September 1, 2023
  • 2 replies
  • 263 views

I accidentally licensed a template #555116892 and am wondering if I can get the credit back? I see a lot of people with the same issue in these threads, there really should be a confirm popup before the download happens. 

This topic has been closed for replies.
Correct answer Contributor1

Hello @Lindsay23284859l7ri, I've refunded the credit for the accidental license.

2 replies

Contributor1Community ManagerCorrect answer
Community Manager
September 5, 2023

Hello @Lindsay23284859l7ri, I've refunded the credit for the accidental license.

Abambo
Community Expert
Community Expert
September 3, 2023

A demand does not prevent people from still licensing the element, as case studies (also here) show. A confirmation always occurs when objects cost more than one credit. If there was always a confirmation, people would confirm out of habit. So there is at least the chance that people will become suspicious. But as you can see here on the site, that helps not always. It's probably better for Adobe to handle this situation this way.

 

@Contributor1 ?

ABAMBO | Hard- and Software Engineer | Photographer