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sherryl46547841
Participant
February 9, 2025
Answered

Accidental License

  • February 9, 2025
  • 2 replies
  • 302 views

I accidentally licensed and purchased a single asset: 627488265, thinking I was on a different tab. Can I please get a refund or a credit license for that asset? Thanks.

Correct answer Liza5C0C

Thanks for confirming! Since you purchased this asset with a credit card and not the plan credits, I can't refund the credit back. Please contact customer care for assistance, https://helpx.adobe.com/contact.html.

2 replies

Liza5C0CCorrect answer
Participating Frequently
February 15, 2025

Thanks for confirming! Since you purchased this asset with a credit card and not the plan credits, I can't refund the credit back. Please contact customer care for assistance, https://helpx.adobe.com/contact.html.

Participating Frequently
February 12, 2025

Hello @sherryl46547841, what is the asset ID you are refering to? 

Abambo
Community Expert
Community Expert
February 12, 2025
quote

Hello @sherryl46547841, what is the asset ID you are refering to? 


By @Liza5C0C

I would guess: 627488265

https://stock.adobe.com/images/whiskey-label-with-old-frames/627488265

ABAMBO | Hard- and Software Engineer | Photographer
sherryl46547841
Participant
February 13, 2025