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Question

Accidental License

Forum|Forum|3 years ago
July 5, 2022
3 replies
184 views

Hi, I accidentally licensed an image while browsing. Can I get the license (ID 151186760) credited back to my account?

On a separate note, the reason this happened is because of the hover over instant license button. It is incredibly frustrating that there is no way to stop/deal with this except by dropping into the public forums. The chat feature sent me to another person's post on the exact same issue.

Troubleshooting

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Participating Frequently

Hellodefaultkhv7w6w7r7wc,

I have verified that you have licensed asset and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

Community Expert

Community Expert

On an other note: you need to click the license button. Hover the button does not license the asset.

ABAMBO | Hard- and Software Engineer | Photographer

Community Expert

Community Expert

Contact Adobe customer support or wait for @Vani_100 to step in.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer