Accidental Licensing of Stock Images

New Here ,
Aug 18, 2022 Aug 18, 2022

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I changed positions within my organization and while I use the Creative Cloud Suite I am no longer part of the group that administers licenses or purchases images through Stock. I received an email today from Adobe concerning some free images and templates for use with Social Media. As I was browsing and adding what I believed were free images to my library I was actually linked somehow to the organizations Stock account and I was licensing images from their account. Some were indeed free images but many were not. Is there anything that can be done concerning the organizations asset licenses that I inadvertantly used?

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Libraries , Licensing

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Adobe Employee ,
Aug 18, 2022 Aug 18, 2022

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Adobe Employee ,
Aug 18, 2022 Aug 18, 2022

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Hi @Tony2394289569o0,

When you are signed into the Adobe Stock site click on the menu under your avatar. You will see a link to change the profile you are viewing. When you click change to you see an option to select Personal?

EBQ

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New Here ,
Aug 19, 2022 Aug 19, 2022

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Thank you for the profile information. I have already made the change and that will help me prevent this issue from ever occurring again. Is there anything that can be done concerning the asset licenses I inadvertantly used that belong to the organization? Even if I can only get some of them back it would be a big help. I have contacted our account administrator to make them aware of my mistake. Thank you.

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Adobe Employee ,
Aug 19, 2022 Aug 19, 2022

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Not really, if the assets you licensed were free it'll have no impact on the organization's license quota.

EBQ

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New Here ,
Aug 19, 2022 Aug 19, 2022

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Unfortunately, a number of the images were not free. The free and paid images were intermingled on screen and it was not readily apparent that I was licensing some free images and at other times licensing paid images thereby using up paid assets. The quota was definitely reduced and I am accountable for that fact.

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New Here ,
Aug 25, 2022 Aug 25, 2022

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Just following up to see if anything can be done regarding the images that did consume a paid license. As I indicated previously, the orgranizations quota was definitely reduced and I am accountable.

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New Here ,
Aug 25, 2022 Aug 25, 2022

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Hello Tony2394289569o0,

Can you share the asset ID numbers you have accidently licensed 

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New Here ,
Aug 26, 2022 Aug 26, 2022

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Thank you for responding. There were 36 images. I can find legitimate use for 6 of them so I did not include them in the list. If you can even restore half the licenses it would be greatly appreciated.

File #: 227774807
File #: 440178159
File #: 397754597
File #: 495111671
File #: 358645962
File #: 359508996
File #: 451644124
File #: 433176298
File #: 386287498
File #: 505261783
File #: 506381675
File #: 419903580
File #: 263691326
File #: 221073948
File #: 292029750
File #: 359751663
File #: 256077587
File #: 339846669
File #: 506407848
File #: 251029083
File #: 267853730
File #: 301801104
File #: 211529875
File #: 432428863
File #: 501553405
File #: 334040171
File #: 448226774
File #: 451283525
File #: 436958471
File #: 375176906

 

Thank you,

Tony

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