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Accidental Purchase

New Here ,
Dec 06, 2021 Dec 06, 2021

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Hello. I accidentally purchased image #65272996. How do I undo the transaction?

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Adobe Employee ,
Dec 06, 2021 Dec 06, 2021

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Hi @default7uuwpxi55n50,

Can you please confirm the ID number of the asset? This file is no longer available on the site. It was removed in 2019.

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New Here ,
Dec 06, 2021 Dec 06, 2021

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Looks like that was the product number on the invoice. The image number is 333031962.

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Adobe Employee ,
Dec 06, 2021 Dec 06, 2021

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Okay that helps, these is a premium asset so you will want to contact customer care for assistance.

https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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