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carlab21170389
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July 17, 2021
Answered

Accidental Subscription for a Year of Adobe Stock - 10 Image per month plan

  • July 17, 2021
  • 1 reply
  • 2202 views

I needed some stock imagery so went to Adobe Stock and I thought I had signed up for a month to get 10 assets but I have accidently signed up for an annual subscription. I really don't need any more images but in order to cancel I now have to pay the entire year $178. It was my mistake but I think there should be a way of ending the subscription when I am not using any images and paying each month. Is there any what to get out of this? Thanks

    This topic has been closed for replies.
    Correct answer Abambo

    Sorry about that. You took a first month free, cancel free of charge during the free period annual subscription. You did confirm that you have read and accept the terms and conditions. You entered your credit card details. Each time you enter your credit card details, you need to know, that at some point some money will be withdrawn. So it can't be that you only took a free one month subscription. The cancellation fee is not the entire remaining due, but half of that as stated in the conditions. During the first 14 days of your first paid month, you still had the opportunity to cancel free of charge.

     

    All this said, you should contact Adobe customer care and see if there is any possibility to get out of your contract with minimal fees. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    1 reply

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    July 17, 2021

    Sorry about that. You took a first month free, cancel free of charge during the free period annual subscription. You did confirm that you have read and accept the terms and conditions. You entered your credit card details. Each time you enter your credit card details, you need to know, that at some point some money will be withdrawn. So it can't be that you only took a free one month subscription. The cancellation fee is not the entire remaining due, but half of that as stated in the conditions. During the first 14 days of your first paid month, you still had the opportunity to cancel free of charge.

     

    All this said, you should contact Adobe customer care and see if there is any possibility to get out of your contract with minimal fees. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    ABAMBO | Hard- and Software Engineer | Photographer
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