Skip to main content
manuariig25460142
manuariig25460142
Participant
March 15, 2019
Answered

Accidentally bought a video

  • March 15, 2019
  • 1 reply
  • 244 views

Hello,

I was looking for good photos when i clicked on a video out of curiosity, i wanted to check the price thinking that there would be a confirmation before the purchase...There was not ! It licensed instantly the video which costs 91,97$ for something i did not want and did not need !! The second after the money was gone from my bank account...just for one clumsy click...

How can i get a refund on this please ? The price is too high for me to just let it go

Your help would be appreciated. Thank you.

Video file : 246413746

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi there,

    I apologize for the experience that you had with the Adobe Stock website.

    Adobe Stock videos are on-demand purchases and are not a part of the subscription plans. I'd request you to Contact Customer Care for the refund request.

    Let me know if you're unable to reach them.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    March 15, 2019

    Hi there,

    I apologize for the experience that you had with the Adobe Stock website.

    Adobe Stock videos are on-demand purchases and are not a part of the subscription plans. I'd request you to Contact Customer Care for the refund request.

    Let me know if you're unable to reach them.

    Regards,

    Sheena

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices