Accidentally clicked download asset

[Ecoombes]

Hello,

I accidentally clicked download when I was looking at photos. Is there a way to undue this? My subscription for the asset was running out today, so if you could undue that and give me time to choose a new photo that would be great.

Thanks,

Amy

[twaritar3263062]

Hi Petar,

Sorry to hear that.

Unfortunately, there is no way to undo the asset which you have accidentally licensed, however, please share the file IDs which you have accidentally licensed so that we can further assist you.

Regards,

Twarita

[Ecoombes]

The picture ID is #26043097

Regards,

Petar

[Sheena Kaul · Accepted solution]

Hi Petar,

I've added 1 license to your account so that you can use it against a different image.

Hope that helps!

Regards,

Sheena

[Ecoombes]

Thank you

[Sheena Kaul]

You are welcome!