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Peggy5CFE
Participant
July 4, 2021
Answered

Accidentally clicked license button

  • July 4, 2021
  • 2 replies
  • 1154 views

I've just signed up to Adobe Stock and was trying to work out how to use it – ended up clicking the license button thinking it would explain what it meant! Can I cancel this? (FILE #: 442103080). As other people have said, it would be good if there was a warning first. I too don't want this image and have not downloaded it.

    This topic has been closed for replies.
    Correct answer Vani_100

    Hello Peggy5CFE, 

    I have verified that you have licensed asset # 442103080 and have granted you a replacement license. 

    Hope this helps !!!

    2 replies

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    OutsamRambam
    Participating Frequently
    November 5, 2021

    I've had the same issue a couple times myself, again just now. When I'm viewing a photo in a Library as the larger preview, I click over to another image thumbnail to view it, however as I click on it the License button appears where it hidden before, and in a single click meaning to open that thumbnail larger, I've been tricked into licensing the image. What a horrible user experience! I contacted help for them to tell me the images are non refundable per their policy but as a courtosy gesture they'll add a credit to my account. Oh how nice, your bad interface tricks people into licensing non refundable images! There's many other stock photo outlets, some of them free, just so you know you're not the only game in town Adobe Stock.

      V
      Vani_100Correct answer
      Participating Frequently
      July 15, 2021

      Hello Peggy5CFE, 

      I have verified that you have licensed asset # 442103080 and have granted you a replacement license. 

      Hope this helps !!!

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