Accidentally licenced 4K footage rather than HD

[heatherb9811264]

Hi there,

I hope you can help.

I have accidentally licenced a 4K video at 80 credits rather than the HD version at 6 credits. I have been downloading footage all morning but for some reason on this video, it automatically selected the 4K version rather than standard HD? It hadn't done on the others so I didn't notice.

Is there a way I can remove this liscence? 

Many thanks,

Heather

[Abambo · Accepted solution]

Please contact Adobe customer support for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)