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Accidentally licensed an image for 67 credits!

Community Beginner ,
Aug 29, 2023 Aug 29, 2023

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This is highway robbery. I have been subscribed to Adobe Stock for a couple of years now. Found an image I wasn't sure if I wanted or not (Item # 173066289) of a couple on a sailboat. It is the most simple photo on the site, practically. Well during my workflow I clicked on it and then saw the confirmation but didn't really read it because I have never come across an image as simple as this worth more than a credit.

 

It consumed over half of my accumulated credits, almost 7 months worth! I could have, and did via Midjourney, Ai generated an image that was closer to what I needed. It may be time to end my stock subscription now that half of what's on here is AI anyway. I can just create it all myself. 

 

I feel ripped off!

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Licensing Regret

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correct answers 1 Correct answer

Adobe Employee , Aug 31, 2023 Aug 31, 2023

Hello Farsight Creative, 

For Premium asset 173066289 licensing refund Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team.

Hope this helps !!

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Community Expert ,
Aug 29, 2023 Aug 29, 2023

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If you post the asset number that you accidentally licensed here, @Vani_100  may be able to help you with that issue.

Jill C., Forum Volunteer

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Community Beginner ,
Aug 29, 2023 Aug 29, 2023

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Would really appreciate it! The main reason I have stayed with Adobe stock is because I have accumulated so many credits.

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Community Beginner ,
Aug 29, 2023 Aug 29, 2023

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I was able to get someone to help me and appreciate your assistance as well. @Ferryporsche was less than helpful. 

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Explorer ,
Aug 29, 2023 Aug 29, 2023

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People can make mistakes in life. The important thing is to ask for help with the right language.
they fixed your mistake in a short time. I think you are lucky to be an adobe user 

 

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Community Beginner ,
Aug 29, 2023 Aug 29, 2023

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Can you please help me then by going away @Ferryporsche ? I think you're lucky to have someone engage with you and now I'm through.

 

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Explorer ,
Aug 29, 2023 Aug 29, 2023

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I don't understand what is adobe's fault here?

 

instead of apologizing and asking for help, you are defaming the company

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Adobe Employee ,
Aug 31, 2023 Aug 31, 2023

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Hello Farsight Creative, 

For Premium asset 173066289 licensing refund Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team.

Hope this helps !!

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