Skip to main content
Participant
July 4, 2022
Answered

Accidentally licensed an image

  • July 4, 2022
  • 1 reply
  • 363 views

Hi there, I accidentally licensed a premium image instead of saving to my library (#478909839). Please is there any way I could reverse this?

This topic has been closed for replies.
Correct answer Abambo

Contact Adobe customer care on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

1 reply

Participant
July 4, 2022

The premium image used 40 of my credits and was not charged to the card on file

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
July 4, 2022

Contact Adobe customer care on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
Participant
July 4, 2022

Thank you! After being transferred a few times, someone from customer technical care was able to help 🙂