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Accidentally licensed an image

New Here ,
Jul 04, 2022 Jul 04, 2022

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Hi there, I accidentally licensed a premium image instead of saving to my library (#478909839). Please is there any way I could reverse this?

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correct answers 1 Correct answer

Community Expert , Jul 04, 2022 Jul 04, 2022

Contact Adobe customer care on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

...

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New Here ,
Jul 04, 2022 Jul 04, 2022

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The premium image used 40 of my credits and was not charged to the card on file

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Community Expert ,
Jul 04, 2022 Jul 04, 2022

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Contact Adobe customer care on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 04, 2022 Jul 04, 2022

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Thank you! After being transferred a few times, someone from customer technical care was able to help 🙂 

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Community Expert ,
Jul 04, 2022 Jul 04, 2022

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Customer care is sometimes frustrating. But if, in the end, you get a resolution, all is ok. I'm happy that your issue could be resolved.

ABAMBO | Hard- and Software Engineer | Photographer

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