Accidentally licensed an image

[Annick23096977ask9]

Hi there, I accidentally licensed a premium image instead of saving to my library (#478909839). Please is there any way I could reverse this?

[Annick23096977ask9]

The premium image used 40 of my credits and was not charged to the card on file

[Abambo · Accepted solution]

Contact Adobe customer care on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

[Annick23096977ask9]

Thank you! After being transferred a few times, someone from customer technical care was able to help 🙂 

[Abambo]

Customer care is sometimes frustrating. But if, in the end, you get a resolution, all is ok. I'm happy that your issue could be resolved.