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Accidentally licensed an incorrect image

New Here ,
Jun 25, 2023 Jun 25, 2023

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Hello,

I have accidentally licensed the incorrect image while browsing and have now lost one of only two remaining credits. Can someone help please?

The image that I have accidentally licensed is 607778279.  I can't see a way of contacting Adobe directly since all options, including the contact option, leads back to the forum or standard help files.

Thank you.

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correct answers 1 Correct answer

New Here , Jun 26, 2023 Jun 26, 2023

Thank you!

Hello, one of the Adobe team has helped me using the Adobe chat facility, so this has been resolved now. Thank you.

The chat facility was not working when I tried it earlier, so I am guessing that it was a security setting on my web browser that prevented it.

🙂

 

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Community Expert ,
Jun 26, 2023 Jun 26, 2023

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@Vani_100 may be of help for you. 

 

If you want to contact Adobe customer care on this, follow the instructions below. 

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 26, 2023 Jun 26, 2023

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Thank you!

Hello, one of the Adobe team has helped me using the Adobe chat facility, so this has been resolved now. Thank you.

The chat facility was not working when I tried it earlier, so I am guessing that it was a security setting on my web browser that prevented it.

🙂

 

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Community Expert ,
Jun 26, 2023 Jun 26, 2023

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That's normally the case. A browser refusing some of the necessary elements to open a working chat. Tha's the reason, why I suggest using a different browser (the main browser is normally more closed with ad blockers and other helpers), or a different device (a tablet works great with chat). 

 

Happy to see your issue solved.

ABAMBO | Hard- and Software Engineer | Photographer

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