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štěpánh5548987
štěpánh5548987
Participant
January 24, 2023
Answered

accidentally licensed image

  • January 24, 2023
  • 1 reply
  • 570 views

Hello, I accidentally licensed image #348439055 - could I please undo somehow? I was browsing and suddenly the image was licensed. It should be done better in UX. I'd like to contact support in chat, but I really can't find the chat anywhere on the adobe support website! Really frustrating.

This topic has been closed for replies.
Correct answer Vani_100

The chat window should open by using this link: https://helpx.adobe.com/contact.html?rghtup=autoOpen.

Important: Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. 

 

You also may use the two alternate methods to contact support.


Hello štěpánh5548987 ,

I have verified that you have licensed asset #348439055 and have granted you a replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!

 

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 24, 2023

Either you wait for @Vani_100 to jump in, or you contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

The interface is made for easy licensing. Some people are licencing hundreds of assets. Having each time a question if they are sure to licence this asset, they would lose quite a lot of time. And even a second screen would not stop people to licence as the requests here prove.

ABAMBO | Hard- and Software Engineer | Photographer
štěpánh5548987
štěpánh5548987Author
Participant
January 24, 2023

Hello, thank you very much for your response. I get your point with interface.

But can I please get your help with where I reach the chat? the chat options here are greyed out and in this whole page there are only links to Forum.

Thanks

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 24, 2023

The chat window should open by using this link: https://helpx.adobe.com/contact.html?rghtup=autoOpen.

Important: Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. 

 

You also may use the two alternate methods to contact support.

ABAMBO | Hard- and Software Engineer | Photographer
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