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J
jspinnato3
Participant
June 19, 2020
Answered

Accidentally Licensed Images

  • June 19, 2020
  • 1 reply
  • 645 views

Hello,

 

I had a credit pack and accidentally licensed 7 images instead of downloading the preview. Is there a way to receive a credit for the images I accidentally licensed? Thanks.

 

 

This topic has been closed for replies.
Correct answer Vani_100

Hello jspinnato3,

I confirmed that all the asset ids licensed are Video_HD. You'll need to contact customer care for assistance https://helpx.adobe.com/contact.html.

1 reply

V
Community Manager
Vani_100Community Manager
Community Manager
July 7, 2020

Hello jspinnato3,

Can you share all the file ids accidently licensed at our end ? 

J
jspinnato3Author
Participant
July 17, 2020

Hi I wanted to follow up on this and see if you are able to issue the refund. Thank you. 

V
Community Manager
Vani_100Community Manager
Community Manager
April 1, 2021

Hello jspinnato3 , 

Unfortunately i cannot refund Video_HD licensing at my end. You'll need to contact customer care for assistance https://helpx.adobe.com/contact.html.

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