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M
mithuris
Participant
December 3, 2019
Answered

Accidentally licensed the wrong image

  • December 3, 2019
  • 1 reply
  • 479 views

Hello 

 

Sorry if this is the wrong forum to post this, I tried to find a more accurate place but I saw that other users had also posted a similar issue in these forums, so I am posting here as well. 

 

I was trying to license this image from Stock - https://stock.adobe.com/fr/images/young-woman-showing-smooth-silky-skin-after-epilation-at-home/204326283?asset_id=204326287 

and somehow I have some other image in my license history. I do not recall licensing or requesting the image that I received, but I have received this in the download and in my license history instead of the one in the link. 

 

Is it possible to remove the unwanted license and provide license rights to the one I was intending to license? I am not sure how this has happened but as I am a freelance designer, even a single image credit affects my billings and I was hoping there is some solution. 

 

Please let me know if it is possible that I could resolve the same.

Kind regards

This topic has been closed for replies.
Correct answer WendellaBee

Hi S.,

You can check your license history to see if that was the file you licensed, though I suspect not. https://stock.adobe.com/fr/Member/LicenseHistory

 

If you can confirm which asset you mistakenly licensed by providing the asset ID we can assist you further.

 

EBQ

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
December 3, 2019

Hi S.,

You can check your license history to see if that was the file you licensed, though I suspect not. https://stock.adobe.com/fr/Member/LicenseHistory

 

If you can confirm which asset you mistakenly licensed by providing the asset ID we can assist you further.

 

EBQ

    M
    mithurisAuthor
    Participant
    December 4, 2019

    Hello

     
    Thank you for your response.
    I checked my license history and I have received a license for this image #294191707 (https://stock.adobe.com/fr/images/beautiful-librarian-goes-along-the-rows-of-books-in-libraries/294191707) by mistake. 
     
    Please let me know if there's any other information you need from me
    Kind regards
    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    December 4, 2019

    Hi S.,

    I confirmed you licensed the asset and granted you a replacement license for that asset.

    EBQ

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