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Participant
January 30, 2017
Answered

Accidentally licensing unwanted images

  • January 30, 2017
  • 2 replies
  • 4910 views

While perusing images for a potential campaign, and in an effort to save previews of those images to my library, I accidentally licensed 8 images. After 3 images, I realized I was hitting the wrong link, and thought I corrected my process. However, upon reviewing my library, I see I inadvertently licensed a bunch of images that I don't want to own.

So I looked through the forum and found several instances of others encountering the same or similar issues. And in most cases that I read, they were credited for their mistakes.

I contacted support via Live Chat and was told that licensed images can not be unlicensed nor can a credit be issued. I understand why licensed images can't be un-licensed, Adobe has no way of knowing if I downloaded the images in the meantime and am using them.  However, there appears to be plenty of evidence to the contrary in the above threads.

My issue is with the process of saving previews versus licensing images. It's far too easy to license an image instead of saving a preview. I have used stock photography sites for many years, and the process isn't new to me. When researching images for a project, one can save images to a directory, and purchase or license them when ready.

I would like to see Adobe Stock address this issue with more user-friendly tools for saving and licensing.

    This topic has been closed for replies.
    Correct answer Kanikas

    Hi Ninthkatie,

    As an exception adding 8 image credits to your account so that you can license different images instead.

    Hope this helps !

    2 replies

    Participant
    July 21, 2019

    Sign me up to.

    On one iPhone I have a favorit button on every image, on the other iPhone it adds it to my licensed collection?!

    Could #209320848 be removed from my account t?

    Kanikas
    Community Manager
    Community Manager
    July 30, 2019

    Hi iGudi,

    Since it would not be possible to remove a license from your account, I have added a replacement license instead.

    Hope that helps!

    Thanks

    Kanika

    Participant
    September 16, 2019
    Hello KanikaS
    Kanikas
    Community Manager
    KanikasCommunity ManagerCorrect answer
    Community Manager
    January 30, 2017

    Hi Ninthkatie,

    As an exception adding 8 image credits to your account so that you can license different images instead.

    Hope this helps !

    Participant
    January 30, 2017

    Thank you kanikas100!

    We appreciate the credits. We would however really like to see Adobe address the user issue, so no more Adobe customers experience the same mistake.