Skip to main content
N
ninthkatie
Participant
January 30, 2017
Answered

Accidentally licensing unwanted images

  • January 30, 2017
  • 2 replies
  • 4910 views

While perusing images for a potential campaign, and in an effort to save previews of those images to my library, I accidentally licensed 8 images. After 3 images, I realized I was hitting the wrong link, and thought I corrected my process. However, upon reviewing my library, I see I inadvertently licensed a bunch of images that I don't want to own.

So I looked through the forum and found several instances of others encountering the same or similar issues. And in most cases that I read, they were credited for their mistakes.

I contacted support via Live Chat and was told that licensed images can not be unlicensed nor can a credit be issued. I understand why licensed images can't be un-licensed, Adobe has no way of knowing if I downloaded the images in the meantime and am using them.  However, there appears to be plenty of evidence to the contrary in the above threads.

My issue is with the process of saving previews versus licensing images. It's far too easy to license an image instead of saving a preview. I have used stock photography sites for many years, and the process isn't new to me. When researching images for a project, one can save images to a directory, and purchase or license them when ready.

I would like to see Adobe Stock address this issue with more user-friendly tools for saving and licensing.

      This topic has been closed for replies.
      Correct answer Kanikas

      Hi Ninthkatie,

      As an exception adding 8 image credits to your account so that you can license different images instead.

      Hope this helps !

      2 replies

      I
      iGudi
      Participant
      July 21, 2019

      Sign me up to.

      On one iPhone I have a favorit button on every image, on the other iPhone it adds it to my licensed collection?!

      Could #209320848 be removed from my account t?

      Kanikas
      Community Manager
      KanikasCommunity Manager
      Community Manager
      July 30, 2019

      Hi iGudi,

      Since it would not be possible to remove a license from your account, I have added a replacement license instead.

      Hope that helps!

      Thanks

      Kanika

      P
      Paddy_01
      Participant
      September 16, 2019
      Hello KanikaS
      Kanikas
      Community Manager
      KanikasCommunity ManagerCorrect answer
      Community Manager
      January 30, 2017

      Hi Ninthkatie,

      As an exception adding 8 image credits to your account so that you can license different images instead.

      Hope this helps !

      staceyjt
      staceyjt
      Participant
      September 19, 2017

      All the points mentioned here are extremely valid, but seem as though they haven't been addressed for years.

      I have accidentally licensed an image for a second time now (even though i was being more careful this time round). The first time I had the issue I contacted adobe through chat and was assisted by a lovely representative. Today on the other hand, I received someone who didn't really seem to understand my situation and frustration at all, no matter how many times I explained it, and palmed me off any way they could. The response i received was "the first time was out of good will, but we can't help you again".

      I've always had a really positive experience with adobe, and was excited by the idea of adobe stock after hearing about it at the conference this year, but after the chat room customer service representative today, and reading about the inability to address this user issue for quite sometime, I feel quite disappointed. Now i am all out of credits, after accidentally activating mu last one, I feel reluctant to to turn away from other stock websites and invest my money in an adobe stock subscription, with no certainty the issue will ever be addressed.

      Ninthkatie, it seems you were very lucky to get your 8 credits back!

      ZippyLomax
      ZippyLomax
      Known Participant
      January 24, 2019

      Hi Stacey,

      Sorry to hear that you had a poor experience today. Can you please share the image number which you have accidentally licensed so that I can further help you?

      Regards,

      Twarita


      I realize this thread is old, but – this just happened to me, too.

      Though I'm a stock contributor, I'm admittedly new to this; just decided to give it a month's trial about an hour ago. This isn't the best way to begin!

      First issue; I couldn't figure out how to save previews or 'favorites' or leave any indication of which ones I liked. So I was simply taking screenshots of possible options, intending to then navigate back to license the ones I chose. (Better than physically writing down numbers!)

      Somehow, as I clicked on a thumbnail to take a closer look, I guess the 'license' or 'save' option popped up and suddenly I'd 'licensed' that asset, when all I was trying to do was look at something bigger than a thumbnail.

      I'll say – I'm pretty surprised that this mistake was so very easy to make. Shouldn't there be some sort of secondary confirmation to ensure this kind of thing doesn't happen? I did try calling the help line, but it's 10:30pm, so I obviously had no luck there. I haven't downloaded anything and certainly don't want this asset (#169375663) to be one of the precious 10 I'm allotted.

      Please help.

      Zippy Lomax

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices