Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Accidentally purchased adobe stock plan

New Here ,
Oct 21, 2018 Oct 21, 2018

I accidentally purchased an Adobe Stock subscription during an attempt to buy stock images on demand. When I noticed the charges now months later, I immediately tried to cancel but was unable to. I never use this service. This seems implausible and is incredibly frustrating.

313
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 22, 2018 Oct 22, 2018

Hi there,

I am sorry to hear that you're having troubles cancelling your subscription however I did check your account and it seems that there are some billing errors because of which you might not be getting the cancel option from within your account page.

I'd advise you to Contact Customer Care for cancellation requests and billing queries.

Please see Contact Support FAQ: Unable to reach support through the "Contact US" link if you're still not able to reach the support.

Regards,

Sheena

Translate
Adobe Employee ,
Oct 22, 2018 Oct 22, 2018
LATEST

Hi there,

I am sorry to hear that you're having troubles cancelling your subscription however I did check your account and it seems that there are some billing errors because of which you might not be getting the cancel option from within your account page.

I'd advise you to Contact Customer Care for cancellation requests and billing queries.

Please see Contact Support FAQ: Unable to reach support through the "Contact US" link if you're still not able to reach the support.

Regards,

Sheena

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines