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Accidentally purchased Adobe Stock while buying Adobe Creative Cloud for students

New Here ,
Apr 13, 2023 Apr 13, 2023

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Hi, so on febuary 24th 2023 I purchased Adobe Creative Cloud for students. And without my knowing I also purchased Adobe Stock (10 assets per month). Aparently I first had free trial for a month and on march 24th it automatically bought a year membership for Adobe Stock. I have never used this membership, so it would be nice if I could get my money back, since it's quite a lot (€435,46 p/y), and I have already payed everything. Although, I've read about the cancellation costs; you'll only get a refund if you do it within 14 days after your purchase. For me it has been 17 days, which sucks, because I only found out yesterday. I was wondering if there is anyway for me to get even a part of my money back. I hope someone can help me.

Kind regards.

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Plans and purchase , Troubleshooting

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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Please contact Adobe customer support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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